Desktop Support Manager

JR United Kingdom; City Of London; Hybrid; GBP 90,000; Full time

Job summary

A leading global financial services firm is seeking a Desktop & Infrastructure Support Manager to lead a newly formed team in London. This hybrid role requires a service-oriented leader with strong technical skills to manage IT operations and teams effectively. As a key bridge between first and third line support, you will be responsible for service delivery and continuous improvement in a dynamic environment. Competitive salary and comprehensive benefits package offered.

Benefits

Discretionary bonus

Excellent pension contribution (up to 17%)

Excellent lifestyle and health benefits

Qualifications

• Experience in managing 2nd/3rd Line teams in enterprise environments.
• Strong technical grounding in critical IT operations.
• Customer-facing leadership experience.

Responsibilities

• Lead and develop the 2nd Line Infrastructure team.
• Manage service delivery across server, cloud, and network infrastructure.
• Oversee incident, problem, and change management.

Skills

Service Delivery Mindset

Technical Management Experience

Incident Management

Problem Management

Change Management

Knowledge of Windows Server

O365

VMware

Networking

PowerShell

Education

ITIL Certification

Technical Certifications

Tools

Azure

Citrix

Checkpoint

Cisco Meraki

Terraform

Job description

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Desktop Support Manager, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits

Overview:

A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.

This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.

Role & Responsibilities:

• Lead and develop the 2nd Line Infrastructure team
• Oversee incident, problem, and change management
• Support complex technical escalations
• Drive service improvement and operational excellence
• Contribute to infrastructure roadmap and automation initiatives
• Experience managing 2nd/3rd Line teams in enterprise environments
• Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
• Proficient in PowerShell (Terraform a bonus)
• ITIL knowledge and relevant technical certifications

Package:

• Discretionary bonus
• Excellent pension contribution (up to 17%)
• Excellent additional lifestyle and health benefits

Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits