Desktop Support in Hartford, CT

Nichols College; Dudley; On-site; GBP 36,000 - 52,000; Full time

Job summary

A managed services consulting firm is seeking a Desktop Support Specialist to provide comprehensive technical assistance. Responsibilities include workstation support, asset recovery, and client support to maintain satisfaction. Ideal candidates have prior Desktop Support experience or are willing to be trained. The role requires onsite presence in Hartford, Connecticut, along with some physical requirements.

Benefits

Ongoing learning and development opportunities

Wide variety of benefits related to health and retirement

Qualifications

• Previous working experience in Desktop Support is desired, training will be provided for entry-level hires.
• Knowledge of PC Imaging is essential.
• Experience with change management and incident management is required.

Responsibilities

• Provide Workstation Software Break Fix support.
• Conduct PC install, moves, adds, and changes.
• Perform asset recovery and printer support.

Skills

Desktop Support

PC Imaging

ServiceNow

Change Management

Incident Management

Tools

Bomgar

LapLink

Secure Disk Wipe

Dell Technician Certification

Job description

Overview

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Hartford, Connecticut. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Printer Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications

• Certified Dell Technician
• Expertise in Inventory Control

Requirements

• Must be within driving distance of Hartford, Connecticut, and willing to work onsite
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces

What is Important to Us

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO

VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers