Desktop Support Engineer- Witney, England (FTE)

TN United Kingdom; Witney; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Desktop Support Engineer, where you will play a crucial role in delivering exceptional IT support. This position involves troubleshooting various operating systems, managing hardware and software installations, and ensuring seamless service delivery to end-users. You will utilize your strong customer service skills and technical expertise to resolve issues effectively while maintaining a calm demeanor under pressure. This is an exciting opportunity to enhance your career in a supportive environment, where your contributions will be valued and recognized.

Qualifications

• At least 3 years of relevant experience in desktop support.
• Strong knowledge of Microsoft Office applications and PC hardware.

Responsibilities

• Provide onsite/on-call assistance to end-users.
• Troubleshoot and resolve issues with desktop computing environment.

Skills

Troubleshooting computer OS and peripherals

Handling different PC operating systems (Windows 7/8 and 10)

Hardware and software installations

Understanding deployment tools like SCCM

Printer support

MS Office installation and troubleshooting

Excellent customer service skills

Advanced troubleshooting skills across Windows, Apple, and virtual OS

Time and resource management

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS) Certification

Tools

SCCM

Active Directory

Exchange

Apple OS

Job description

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Desktop Support Engineer - Witney, England (FTE), Witney

Client: Axiom Technologies

Location: Witney, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 48b120b05955

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.

We are seeking a capable individual to coordinate activities ranging from simple tasks to complex plans. This role involves providing onsite/on-call assistance to end-users within the organization's desktop computing environment to ensure optimal service delivery.

IT Skills and Experience:

• Experience troubleshooting computer OS and peripherals
• Handling different PC operating systems (Windows 7/8 and 10)
• Performing hardware and software installations, understanding deployment tools like SCCM
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office installation and troubleshooting
• Excellent customer service and interpersonal skills
• Field experience supporting various technologies and services
• Advanced troubleshooting skills across Windows, Apple, and virtual OS
• Ability to manage time and resources effectively under pressure

Who You Are:

• Reliable transportation
• Flexible schedule and availability for on-demand work
• Resilient and conflict-resolving
• Effective communication skills, both oral and written
• Customer-oriented and calm-tempered
• Self-motivated and proactive

Personal Attributes:

• Strong infrastructure support knowledge
• Analytical and problem-solving skills
• Well-organized and detail-oriented
• Excellent communication skills, both oral and written
• Passionate about quality delivery
• Independent and team-oriented
• Innovative and solution-focused
• Confidentiality maintained

In-depth knowledge of:

• Microsoft Office applications
• PC/Laptop hardware and peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications:

At least one of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) in desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role:

• Minimum 3 years of relevant experience
• Willing to travel 10-20 miles as required

What Next?

If you're ready for your next career challenge and wish to apply, please send your resume to the provided contact.