Desktop Support Engineer - Luton Airport

Esp Global; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job description

03rd April, 2025

About the Job:

As the Desktop Support Engineer at the Luton Airport, you will be responsible for dealing with technical issues for the customer and working with end users to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.

What will you do?:

1. Respond to customer incidents and service requests and manage through to a successful resolution
2. Deliver onsite support services and maintenance to the customer according to the agreed service levels
3. Deliver hard and soft break-fix services for workstations, kiosks, e-gates, training rooms and associated peripherals across the site
4. Support, manage and maintain the configuration and installation of workstations and hardware replacements
5. Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
6. This role will be based at the Client's campus, 8am to 6pm

What will you bring to ESP?

1. At least 2 years' experience in an IT support role
2. Good knowledge of current Microsoft Windows Desktop software
3. Understanding of network protocols, server hardware and configurations
4. 5 years UK working history which can be referenced for airside clearance checks.
5. Full UK driving license.
6. Good verbal and written communication skills
7. Self-motivated and willing to learn and adapt to any new change or situation.

Physical Requirements:

1. Able to lift or push 20-40 kilograms of equipment if needed.
2. Able to stand or kneel for extended periods.
3. Able to use mechanical tools.

If you are....

Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments, we should connect and explore.

What we will offer:

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:

We offer a competitive range based upon suitability or experience.

Benefits:

1. Life Assurance
2. Pension
3. Holidays: 20 days, plus 1 day per year of employment up to 25 days
4. Eye care voucher
5. Perkbox discounts
6. ESP Learning

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.

We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectations and delight customers every time and our values are integral to the way we work together.