Desktop Support Engineer - London

Crimson Limited; Burton-on-Trent; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading client in London is seeking a Desktop Support Engineer to manage IT inquiries and support the Tech Leadership team. The role involves handling various Microsoft technologies and requires strong communication and troubleshooting skills. Occasional travel to the Burton head office is expected. Ideal candidates will have relevant certifications and experience in IT support roles.

Benefits

Refer a friend for £250 worth of vouchers

Qualifications

• Extensive experience with Microsoft technologies, D365, O365, and Active Directory.
• Ability to handle hybrid work environments and remote troubleshooting.
• Experience on an IT Service Desk and strong customer service skills.

Responsibilities

• Handle IT queries for office visitors, supporting the Tech Leadership team.
• Lead small-scale projects in desktop support for PCs and peripherals.
• Occasional travel to the Burton office for meetings.

Skills

Communication

Analytical abilities

Networking concepts

Technical aptitude

Proficient in supporting macOS

Microsoft technologies

Education

ITIL certification

MS-101 - Microsoft 365 Mobility and Security certification

AZ-900 certification

Tools

Jamf Pro

Microsoft Endpoint Manager

TeamViewer

Job description

Desktop Support Engineer - London

Salary up to £35,000-40,000

A leading London client seeks a Desktop Support Engineer to handle all IT queries for office visitors, including the Tech Leadership team.The role requires strong communication skills, the ability to work under pressure, and expertise in Intune, AutoPilot, and other MS tools to support the Service Desk.Occasional travel to the Burton head office for meetings is expected.

Key skills and responsibilities,

• Extensive experience working with and supporting Microsoft technologies, software, and operating systems, including D365, O365, Active Directory, Exchange, Windows 10/11, Server 2016+, Azure, Intune, BitLocker, and the Power Platform.
• In-depth expertise in PC hardware setup and configuration.
• Solid understanding of networking concepts such as LAN, WAN, and VPN.
• Demonstrated ability to lead small-scale projects related to desktop support for personal computers and peripherals.
• Strong analytical abilities.
• Excellent communication skills and professional telephone etiquette.
• Prior experience on an IT Service Desk.
• Genuine enthusiasm for information technology and a demonstrated technical aptitude.
• Results-driven and action-oriented, consistently maintaining a positive work attitude.
• Proficient in supporting Apple macOS and iOS devices within enterprise environments.
• Jamf Pro
• Familiar with the ITIL framework and incident/problem management processes.
• Experienced in supporting hybrid work environments, including remote troubleshooting via tools like Microsoft Endpoint Manager or TeamViewer.
• Knowledgeable about device lifecycle management, including imaging, deployment, and asset tracking.
• Exposure to mobile device management (MDM) and BYOD policy implementation.
• ITIL certification or working knowledge of ITIL best practices.
• Certifications: MS-101 - Microsoft 365 Mobility and Security; AZ-900

Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review.

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.