Desktop Support Engineer - Gatwick Airport

Esp Global; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in global IT support seeks an Airport Engineer for London Gatwick. This role involves troubleshooting technical issues and engaging with customers in a dynamic aviation environment, providing opportunities for personal and professional development.

Benefits

Life Assurance

Pension plan

Eye care voucher

Perkbox discounts

Unlimited access to training resources

Qualifications

• 2 years of experience in an IT support role.
• Good knowledge of Windows OS ecosystem.
• Understanding of network protocols and server hardware.

Responsibilities

• Respond to customer incidents and service requests.
• Troubleshoot and resolve network and hardware incidents.
• Provide updates to service desk on incident progress.

Skills

Troubleshooting

Customer Service

Team Collaboration

Job description

25th June, 2025

About the Job:
As an Airport Engineer in London Gatwick UK, you'll be responsible for dealing with technical issues escalated from the helpdesk function, working on-site with end-users and having exposure to critical IT Systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.

What's in to you? Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.

What will you do?

• Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.
• Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve them within the agreed timescales.
• Provide timely updates to the ESP Global Service Desk so that progress against each incident can be updated as required.
• Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
• Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• Schedule: 9 am - 5 pm, Mon-Fri

What will you bring to ESP?

• At least 2 years experience in an IT support role
• Good knowledge Windows O/S ecosystem
• Understanding of network protocols, server hardware and configurations
• 5 years of UK working history which can be referenced for airside clearance checks.
• Full UK driving license
• Good verbal and written communication skills
• Self-motivated with a willingness to learn and adapt to any new change or situation.

Physical Requirements:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

What we offer:

Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Benefits:

• Life Assurance
• Pension plan
• Eye care voucher
• Perkbox discounts
• We provide unlimited access to free learning and development resources up to the achievement of certification. Our training platform offers a variety of courses such as CompTIA A+, ITIL, Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more.

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

At ESP Global Services, we are passionate about empowering people through learning and development. Let's have a chat!

Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP is an equal-opportunity employer