Desktop Support Engineer - Gatwick Airport

ESP; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company is seeking a Desktop Support Engineer at Gatwick Airport. This role involves troubleshooting technical issues, interacting with end-users, and offering exposure to critical IT systems. Candidates should have at least 2 years of IT support experience and a good understanding of Windows operating systems and network protocols. The position is full-time with benefits including life assurance and professional development opportunities.

Benefits

Life Assurance

Pension plan

Eye care voucher

Perkbox discounts

Unlimited access to learning resources

Qualifications

• At least 2 years experience in an IT support role.
• Understanding of network protocols, server hardware and configurations.
• 5 years of UK working history which can be referenced for airside clearance checks.

Responsibilities

• Respond to customer incidents and service requests.
• Troubleshoot and resolve network and hardware issues.
• Provide updates to the Global Service Desk.

Skills

IT support experience

Windows O/S knowledge

Network protocols understanding

SCCM knowledge

Good communication skills

Job description

Join us as a Desktop Support Engineer in Gatwick Airport and seize the opportunity to work in a multifaceted environment.

25th July, 2025

About the Job:
As an Airport Engineer in London Gatwick UK, you’ll be responsible for dealing with technical issues escalated from the helpdesk function, working on-site with end-users and having exposure to critical IT Systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.

What’s in to you?Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.

What will you do?

• Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.
• Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve them within the agreed timescales.
• Provide timely updates to the ESP Global Service Desk so that progress against each incident can be updated as required.
• Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
• Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

25th July, 2025

About the Job:
As an Airport Engineer in London Gatwick UK, you’ll be responsible for dealing with technical issues escalated from the helpdesk function, working on-site with end-users and having exposure to critical IT Systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.

What’s in to you?Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.

What will you do?

• Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.
• Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve them within the agreed timescales.
• Provide timely updates to the ESP Global Service Desk so that progress against each incident can be updated as required.
• Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
• Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• Schedule: 9 am - 5 pm, Mon-Fri

What will you bring to ESP?

• At least 2 years experience in an IT support role
• Good knowledge Windows O/S ecosystem
• Understanding of network protocols, server hardware and configurations
• SCCM knowledge
• 5 years of UK working history which can be referenced for airside clearance checks
• Good verbal and written communication skills

Physical Requirements:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

What we offer:

Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Benefits:

• Life Assurance
• Pension plan
• Eye care voucher
• Perkbox discounts
• We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, such as CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more.

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat!

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP is an equal-opportunity employer.Apply For Job