Desktop Support Engineer - Consultancy

Hamilton Barnes Associates Limited; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm is seeking a Desktop Support Engineer for a 6-month contract in Rugby. This role involves delivering technical support and troubleshooting in a fast-paced environment. Ideal candidates will have strong desktop support experience and a proactive approach to IT operations.

Benefits

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Qualifications

• Strong hands-on experience with desktop/laptop support and Windows OS.
• Proficient in providing remote technical assistance.
• Ability to work independently in a client-facing role.

Responsibilities

• Provide technical support for desktops, laptops, and tablets.
• Install and configure OS and applications via SCCM.
• Troubleshoot O365 and user issues.

Skills

Troubleshooting hardware/software issues

Customer-oriented communication

Problem-solving

Tools

SCCM

Active Directory

O365

Antivirus solutions

Job description

A leading consultancy firm has partnered with a major IT Infrastructure team to hire a Desktop Support Engineer on an initial 6-month contract, based onsite in Rugby. This role offers an excellent opportunity to work in a fast-paced, customer-facing environment delivering hands-on technical support, troubleshooting hardware and software issues, and ensuring smooth daily IT operations.

If you're a proactive support professional ready to make an immediate impact, apply now.

Key Responsibilities:

• Provide technical support for desktops, laptops, and tablets, including Windows 10 builds and refurbishments.
• Install and configure OS and applications via SCCM; manage Active Directory and CMDB records.
• Handle patching, imaging, antivirus, and full device lifecycle support.
• Troubleshoot O365 and user issues; assist with first-line application installations.
• Maintain documentation, support audits, and assist with hardware deployment and IT projects.

Skills/Must have:

• Strong hands-on experience with desktop/laptop support, Windows OS, tablets, and O365 products.
• Proficient in troubleshooting hardware/software issues and providing remote technical assistance.
• Working knowledge of device security, antivirus solutions, and endpoint management.
• Excellent problem-solving abilities, documentation skills, and customer-oriented communication.
• Ability to work independently in a client-facing role and contribute effectively within a team environment.

Benefits:

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Salary:

• Up to £220 (Inside IR35)