Desktop Support Engineer - Consultancy

Hamilton Barnes Associates Limited; Barrow-in-Furness; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global IT services leader is looking for an IT Support Specialist to manage device provisioning, stock control, and customer service. This full-time, on-site position in Barrow-in-Furness prioritizes delivering excellent user experiences while upholding inclusivity. Candidates should have a background in IT support, proficiency in Windows 7-10, and familiarity with ticketing systems. Opportunities for career development are offered, along with a salary up to £30,000 per year.

Benefits

Career development opportunities

Supportive work culture

Inclusive environment

Responsibilities

• Build and rebuild devices to meet user specifications.
• Provision and configure equipment for end users.
• Follow stock control procedures and maintain accurate inventory.
• Coordinate IMAC deliverables from initiation to completion.
• Deliver a professional user experience.
• Ensure inclusivity in the workplace.

Skills

IT support background

Customer-facing experience

Proficiency in Windows 7-10

Software/application installation

Familiarity with ticketing systems

Basic understanding of server infrastructure

Familiarity with networking

Education

Microsoft / CCNA / CompTIA certification

Job description

Are you looking for an exciting new opportunity? Join a global business and technology transformation partner dedicated to accelerating the shift towards a digital and sustainable future while delivering meaningful impact for enterprises and society. With a diverse workforce of more than 300,000 professionals across over 50 countries, this organisation brings almost 6 decades of expertise in unlocking the value of technology to meet the full spectrum of business needs.

Ready to make a move? Get in touch and apply today!

Responsibilities

Device Management

• Build and rebuild devices to meet user specifications.
• Provision and configure equipment for end users.

Inventory & Stock Control

• Follow established stock control procedures.
• Maintain accurate inventory records using the Stock Management Tool/database.
• Manage deliveries and hardware allocation/disposal processes.

Service Coordination

• Coordinate IMAC deliverables from initiation to completion.
• Ensure timely execution of tasks aligned with service expectations.

Customer Experience

• Deliver a professional and positive user experience, even under pressure.
• Uphold Capgemini’s commitment to inclusivity and a welcoming work environment.

Skills / Must Have

• Background in IT support with customer-facing experience.
• Proficiency in desktop environments (Windows 7–10).
• Experience with software/application installation.
• Familiarity with ticketing systems (e.g., ServiceNow).
• Basic understanding of server infrastructure and networking.

Nice to Have

• Microsoft / CCNA / CompTIA certification.

Benefits

• Opportunity to work with a global IT services leader.
• Full-time, on-site position with career development potential.
• Supportive and inclusive work culture.

Salary

• Up to £30,000 per year