Desktop Support Engineer

Jago Consultants; Worthing; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established IT support company in Worthing is seeking an enthusiastic IT Support Engineer. The role involves supporting customers through various channels and includes server monitoring and maintenance. Candidates should have a good knowledge of Windows technologies and excellent communication skills. Competitive salary, generous holiday, and opportunities for professional growth are offered.

Benefits

Competitive salary

28 days holiday increasing to 25 over time

Pension

Private healthcare

Bonus after qualifying period

Qualifications

• Minimum of 12 months experience in IT support.
• Experience with desktop technologies and Microsoft Office.
• Proficiency in troubleshooting printers and user administration.

Responsibilities

• Support customers via phone, email, and remote tools.
• Monitor servers and check daily log files.
• Work with server and desktop products, routers, and bespoke applications.

Skills

Windows 7 to 10 support

1st and 2nd Line Microsoft Office support

Printer maintenance

Good communication skills

Team collaboration

Fault diagnosis and solution finding

Customer relationship management

Ability to follow procedures

User administration of Microsoft Server

Understanding of networking protocols

Job description

Social network you want to login/join with:

This is an opportunity to join a well-established IT Support Company, based in Worthing, West Sussex providing support to a variety of customers across the South East. They are looking for an enthusiastic person to join the busy IT team in their rapidly expanding company.

Working from their office in Worthing you will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will also be expected to do some server monitoring, checking daily log files, backup logs and monitoring alerts.

You will get the chance to be hands on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

In return they offer a competitive salary, 28 days holiday (including bank holidays) increasing to 25 days over time, pension; private healthcare and a bonus after a qualifying period. As you progress within the company there will be the opportunity to build and configure servers and deploy to client sites, as well as other migration and project work.

Essential skills:

• Good knowledge of desktop technologies for Windows 7 through to Windows 10 support
• 1st and 2nd Line Microsoft Office 2010 / 2013 / 2016 / Office365
• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationship with customers
• Able to follow agreed procedures and documentation
• User administration of Microsoft Server 2008 / 2012 / 2016
• User administration of Exchange 2010 / 2013 / 2016 / Office365
• A base understanding of networking protocols and devices (particularly Draytek / Netgear).

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.