Desktop Support Engineer

Claritas Solutions Ltd; Wembley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Desktop Support Engineer to support schools with IT. The role involves providing hands-on tech support, managing support tickets, and troubleshooting various classroom technologies. This position offers autonomy, opportunities for growth, and a collaborative team environment where your contributions are valued.

Benefits

Ongoing training and career progression

Flexible working environment

Qualifications

• 3+ years of on-site IT support experience.
• Skilled in Windows 11 and Microsoft 365.
• Experience with virtualisation tools preferred.

Responsibilities

• Provide 1st and 2nd line desktop support on-site.
• Troubleshoot Windows, Chromebooks, and classroom tech.
• Manage support tickets and liaise with suppliers.

Skills

Microsoft desktop and server tech

Communication

Organisational skills

Tools

Hyper-V

Autotask

Datto

Job description

Ready for your next challenge?

If you’re the kind of person who loves getting stuck into hands-on tech, thrives on variety, and enjoys making life easier for others, this one’s for you.

We’re on the hunt for a Desktop Support Engineer to join a friendly, fast-moving team supporting schools with all things IT. You’ll be right at the heart of the action – whether it’s resolving a tricky support ticket, rolling out a new batch of laptops, or helping a teacher get their tech back on track before class starts.

This is a practical, people-focused role with lots of autonomy, tons of variety, and real opportunities to grow.

What you’ll be doing

Your week might include:

• Providing 1st and 2nd line desktop support on-site across multiple school locations
• Troubleshooting Windows, Chromebooks, printers, and classroom tech
• Supporting users face-to-face with calm, confident communication
• Managing support tickets and collaborating with the helpdesk team
• Liaising with third-party suppliers when escalation is needed
• Auditing school IT environments and recommending improvements

No two days will be the same – and that’s exactly how you like it.

What we’re looking for

You’ll need to be confident, reliable and able to think on your feet. We’re after someone who’s:

• Experienced in on-site IT support (ideally 3+ years)
• Skilled with Microsoft desktop and server tech (Windows 11, Microsoft 365, etc.)
• Familiar with virtualisation tools like Hyper-V
• A great communicator with a calm, proactive approach
• Organised and comfortable working solo or as part of a team

Bonus if you’ve worked in an education setting before – but it’s not essential.

Even better if you bring...

You don’t need all of this, but these are the kinds of extras that’ll help you hit the ground running:

• Group Policy and MDM experience
• Knowledge of backup solutions, Azure, and virtualisation tools
• Networking skills – VLANs, Wi-Fi, switches, firewalls etc.
• Familiarity with Autotask, Datto, or similar platforms

And if you’ve got a natural curiosity for emerging tech, even better.

Why this role?

You’ll be supported by a solid, collaborative team – but you’ll also have the freedom to manage your time, make decisions, and take real ownership of your work. It’s a brilliant opportunity to:

• Develop your technical skills across a broad stack
• Get hands-on experience with a range of systems and environments
• Work somewhere that values your input and initiative
• Access ongoing training and career progression

You’ll be making a real difference every day – not just keeping systems running, but helping people do their best work through better tech.

If you’re motivated, switched-on, and ready to take your next step in IT – we’d love to hear from you.

Apply now and let’s start the conversation.

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.