Desktop Support Engineer

ESP Global Services; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global IT support company is seeking an Airport Engineer in London Gatwick to handle technical issues and ensure efficient IT operations in aviation. The role requires at least 2 years of IT support experience and knowledge of Windows OS and network protocols. Candidates must have a strong work history in the UK for clearance checks and excellent communication skills. This position offers opportunities for personal and professional development along with comprehensive benefits.

Benefits

Life Assurance

Pension plan

Eye care voucher

Perkbox discounts

Access to various professional courses

Qualifications

• At least 2 years of experience in an IT support role.
• Good knowledge of Windows OS ecosystem.
• Understanding of network protocols, server hardware, and configurations.
• SCCM knowledge is essential.
• 5 years of UK work history for airside clearance checks.
• Good verbal and written communication skills.

Responsibilities

• Respond to basic customer incidents and service requests.
• Troubleshoot and diagnose faults on network and infrastructure.
• Provide updates to the Global Service Desk on incident progress.
• Escalate complex issues to experienced engineers.
• Conduct proactive checks to prevent issues.

Skills

IT support experience

Windows OS knowledge

Network protocols understanding

SCCM knowledge

Communication skills

Job description

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About the Job:
As an Airport Engineer in London Gatwick UK, you’ll be responsible for dealing with technical issues escalated from the helpdesk, working on-site with end-users, and having exposure to critical IT systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.

What’s in it for you? Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.

What will you do?

• Respond to basic customer incidents and service requests passed from the Global Service Desk and resolve general user faults within agreed SLAs.
• Troubleshoot and diagnose faults on network, hardware, and infrastructure incidents, resolving them within the agreed timescales.
• Provide timely updates to the ESP Global Service Desk regarding incident progress.
• Escalate issues requiring support from more experienced engineers promptly to meet customer SLAs.
• Conduct regular "floor-walking" and proactive checks to identify and resolve issues before they escalate.

Schedule: 9 am - 5 pm, Mon-Fri

What will you bring to ESP?

• At least 2 years of experience in an IT support role
• Good knowledge of Windows OS ecosystem
• Understanding of network protocols, server hardware, and configurations
• SCCM knowledge
• 5 years of UK work history for airside clearance checks
• Good verbal and written communication skills

Physical Requirements:

• Able to lift or push 20-40 kilograms of equipment
• Able to stand or kneel for extended periods
• Able to use mechanical tools

What we offer:

Personal & Professional Development: We offer unlimited access to professional and personal training to develop your career, including specific technologies and client environment training, supported by our learning system to help reach your career goals.

Benefits:

• Life Assurance
• Pension plan
• Eye care voucher
• Perkbox discounts
• Access to a variety of courses such as CompTIA A+, ITIL, CCNA, Microsoft Office 365, AWS Cloud Practitioner, DevOps, and more.

Who are we?

ESP Global Services has been providing 24/7 global IT support since 1992, managing over 1,000 tickets daily for more than 200 clients with a dedicated, multi-lingual team. We are passionate about empowering through learning and development and committed to quality and customer service.

Join a team that values excellence. ESP is an equal-opportunity employer.