Desktop Support Engineer

Avance Consulting; Rugby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Desktop Support Engineer to provide technical assistance to users, manage hardware/software installations, and troubleshoot issues. The role involves supporting desktop/laptop configurations, O365 products, and ensuring effective communication with stakeholders. Ideal candidates will have extensive knowledge of desktop management and strong problem-solving skills.

Qualifications

• Proven experience in Desktop Site and Remote Support Role.
• Extensive knowledge of Desktop and Laptop Hardware and Software Management.
• Hands-on experience with Windows and Tablets Device configuration.

Responsibilities

• Providing support for Desktop/Laptop and troubleshooting issues.
• Management of End to End Infrastructure for all PCs.
• Participate in BAU Operational support and Projects delivery.

Skills

Desktop and Laptop Hardware Management

Windows Configuration

O365 Products and Services

Device Security

Remote Troubleshooting

Problem Solving

Communication Skills

Job description

Desktop Support Engineer Role Providing Technical assistance to users. Installation, Upgrade and troubleshoot any hardware and software systems.

Key responsibilities

Providing support for Desktop/Laptop

Build and Configuration of PC

Win-10 Desktop and Laptop Build Refurbishment, OS Installation, Application installation via SCCM, Active Directory Management.

CMDB Management

Providing Desktop Support and addressing tickets for Deployment related issues and requests.

Hand hold customer in installation of any applications, 1st Level of support

Troubleshooting and resolving users desktop/laptop/tablets issues remotely

Identification, troubleshooting and resolution of various services running on Windows Operating system

Management of End to End Infrastructure for all PCs, Core Applications and management of these devices using the in-place backend infrastructure

Antivirus Management

Image and Patch management,

Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.

Troubleshooting O365 related issues

Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.

Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.

Maintain up to date system installation and configuration documentation, as well as related processes and procedures.

Perform periodic audit and determine the operating effectiveness of the information security controls

Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.

Help creating technical documentation, reporting and manuals

Key Skills/Knowledge:

Extensive knowledge of Desktop and Laptop Hardware and Software Management

Hand-on experience with Windows, Tablets Device configuration and troubleshooting

Working knowledge of O365 Products and Services

Knowledge on Device Security and Antivirus Programs

Should have ability to perform remote troubleshooting and guiding the users

Should have good customer oriented attitude

Require good problem solving skills

Should have excellent communication skills

Experience required:

Proven experience in Desktop Site and Remote Support Role

Extensive knowledge of Desktop and Laptop Hardware and Software Management

Hand-on experience with Windows, Tablets Device configuration and troubleshooting

Working knowledge of O365 Products and Services

Knowledge on Device Security and Antivirus Programs

Should have ability to perform remote troubleshooting and guiding the users

Should have good customer oriented attitude

Require good problem solving skills

Should have excellent communication skills

* Free services are subject to limitations