Desktop Support Engineer

JR United Kingdom; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking an IT Support professional to deliver exceptional support in a high-pressure trading environment. This role involves managing user support for trading desks and ensuring operational continuity. Candidates must have experience in financial services and skills in desktop support and collaboration tools.

Qualifications

• Experience supporting trading or financial services users.
• Proven experience in a high-performance IT support role.
• Familiarity with market data and trading applications preferred.

Responsibilities

• Manage end-to-end support tickets and assist users on the trading floor.
• Install and maintain hardware/software in a fast-paced environment.
• Collaborate effectively with different technical teams.

Skills

Troubleshooting

Communication

ITIL processes

Windows 10/11 support

Collaboration tools (O365, Teams, Exchange)

PC imaging and deployment tools

Market data technology

Tools

SCCM

InTune

Dell

Lenovo

HPE

Job description

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? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.