Desktop Support Engineer

Dornan; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the construction sector is seeking an IT Support professional. The role entails managing software needs, troubleshooting issues, and providing customer support in a hybrid office setting. Ideal candidates should possess 2-3 years of relevant experience and strong interpersonal skills. Opportunities for mentoring junior IT professionals and engaging in site visits are part of this dynamic function.

Qualifications

• Experience in IT support with knowledge of servers and cloud solutions.
• Experience with desktop hardware/software and IT in the construction industry is a bonus.

Responsibilities

• Installing and maintaining hardware and software.
• Troubleshooting network and user issues.
• Managing company software needs.

Skills

Troubleshooting

Customer Service

Communication

Teamwork

Time Management

Education

2-3 years experience in a similar role

Tools

MS Office

Azure Active Directory

SharePoint

Microsoft Applications

Job description

• Azure Active Directory and on-prem administration.
• Installing and maintaining hardware and computer peripherals.
• Managing company software needs.
• Troubleshooting network and user issues.
• Knowledge of servers, networking and cloud solutions.
• IT Setup of new projects offices and periodic site visits.
• Ability and drive to document, to a high level, manuals and processes.
• Service desk Que knowledge and ticketing experience.
• Knowledge of Teams, SharePoint and Microsoft Application support.
• General IT oversite within a hybrid office setting.

Overview of Knowledge Required:

• Experience in a similar role 2 -3 years
• A good understanding of customer service delivery in an IT environment.
• Experience with desktop hardware and software, including operating systems and MS Office products.
• Excellent troubleshooting and time management skills.
• Excellent communication and interpersonal skills with the ability to provide customer services support to a wide range of users throughout the Group.
• Working Knowledge of databases and business intelligence.
• Experience working in IT in the construction industry is a bonus but not a must.

Behaviours and Attitudes Required:

• Ability to prioritize workload.
• Willingness to learn more and grow within an IT organization.
• Work as a team player within the IT Department.
• Willingness to take ownership of issues or tasks and see them through to completion.
• Willingness to travel to site periodically.
• Willingness to teach and mentor more junior IT professionals.

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Created on 01/07/2025 by TN United Kingdom