Desktop Support Engineer

Job Responsibilities:

• Azure Active Directory and on-prem administration.
• Installing and maintaining hardware and computer peripherals.
• Managing company software needs.
• Troubleshooting network and user issues.
• Knowledge of servers, networking and cloud solutions.
• IT Setup of new projects offices and periodic site visits.
• Ability and drive to document, to a high level, manuals and processes.
• Service desk Que knowledge and ticketing experience.
• Knowledge of Teams, SharePoint and Microsoft Application support.
• General IT oversight within a hybrid office setting.

Overview of Knowledge Required:

• Experience in a similar role 2 -3 years.
• A good understanding of customer service delivery in an IT environment.
• Experience with desktop hardware and software, including operating systems and MS Office products.
• Excellent troubleshooting and time management skills.
• Excellent communication and interpersonal skills with the ability to provide customer services support to a wide range of users throughout the Group.
• Working knowledge of databases and business intelligence.
• Experience working in IT in the construction industry is a bonus but not a must.

Behaviours and Attitudes Required:

• Ability to prioritize workload.
• Willingness to learn more and grow within an IT organization.
• Work as a team player within the IT Department.
• Willingness to take ownership of issues or tasks and see them through to completion.
• Willingness to travel to site periodically.
• Willingness to teach and mentor more junior IT professionals.