Desktop Support Engineer

Prism Digital; Liverpool; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in production and distribution is seeking a Desktop Support Engineer in Liverpool. This role involves providing tech support to 1,800 users and maintaining systems, with opportunities for career development in IT. You'll thrive in a diverse and fun work culture that rewards innovation and collaboration.

Benefits

Pension contribution

Discounted gym membership

25 Days' holiday

Training opportunities with open access to Udemy

Qualifications

• Excellent customer service skills.
• Ability to handle tech support issues.
• Experience with various technologies desired.

Responsibilities

• Provide 1st line support to 1,800 users.
• Manage new device setups and onboarding.
• Maintain systems and assist with logistics.

Skills

Tech support

Customer service

Problem-solving

Tools

Office 365

Active Directory

Google Drive

SharePoint

LANs, WANs & Wireless

VoIP

Job description

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Base pay range

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My client is a world-leading independent production and distribution group that produces some of the most popular TV programmes in the world.

They are looking for a Desktop Support Engineer who will support 30 internal companies with approx. 1,800 users with general setup and daily 1st line support. You will operate in a fast-paced and dynamic work environment with a team of 8 Technicians, Engineers and Service Delivery and learn new tech and systems as you gain invaluable experience to grow within your career and the company.

You need to bring your personality with excellent customer service skills to take ownership of any Tech support issues. You will be working for a fun organisation with a diversity-focused and dress-down culture, based in their Childwall offices in Liverpool.

This is an on-site role, with the successful candidate expected to be in the office five days a week initially. As you progress in the role, you'll have the opportunity to work from home one day a week. Once you're fully up to speed with the ecosystem and have built trust with the team, the arrangement will shift to three days in the office and two from home.

• Office 365
• Exchange Online
• Active Directory management

Key Skills and Technologies used:

• Tech support for various technologies and systems
• 1st line support by email, phone or in person
• New device setup
• Onboarding Logistics
• Maintenance

Technologies:

• Office 365
• Google Drive
• SharePoint
• Microsoft
• Active Directory,
• LANs, WANs & Wireless, TCP/IP principles and VoIP

In addition to the above stimulating work environment, you will be given projects to work on and also career development opportunities to move into infrastructure/networking/cloud positions.

• Pension contribution
• Discounted gym membership
• 25 Days' holiday
• Training opportunities with open access to Udemy

Apply ASAP if you would relish the opportunity to work in an exciting production environment alongside creative experts in the field

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media, IT Services and IT Consulting, and Broadcast Media Production and Distribution

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