Desktop Support Engineer

MWH Treatment Limited; Hattersley; On-site; GBP 25,000 - 35,000; Full time

Job summary

MWH Treatment Limited is seeking a Desktop Support Engineer to join their IT team based in Hattersley. The successful candidate will be responsible for providing expert IT support to users, managing support tickets, and ensuring effective problem resolution. Ideal applicants will have previous experience in a similar role, alongside strong customer service skills and technical knowledge across various platforms, including Windows and LOB applications.

Qualifications

• Previous experience in a similar role is essential.
• Knowledge of help desk software and remote desktop tools.
• Self-starter with a flexible approach and enthusiasm for technology.

Responsibilities

• Provide highly skilled IT support and resolve user issues.
• Track and manage IT support tickets using the SLM tool.
• Support hardware/software installations and troubleshooting.

Skills

Customer service orientation

Advanced troubleshooting

Strong communication skills

Attention to detail

Self-motivated

Tools

Microsoft Intune

PowerShell

AV hardware solutions

Help desk software

Job description

We are looking to strengthen our IT team with a Desktop Support Engineer based at Hattersley.

You will report directly to the Head of IT and your role will cover all IT desktop support tasks.

Key responsibilities will include:

• Provide highly skilled IT support, providing resolutions to user issues.
• Respond and self-manage IT support tickets within the SLM tool.
• Track, route, and redirect problems to correct resources if required. Keep users informed of progress.
• Guide users through problem-solving processes.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, creating, or updating documentation.
• Preserve and grow your knowledge of the company's procedures, products, and services.
• Manage and support hardware and software installations, configurations, and troubleshooting.
• Provide support for all Line of Business (LOB) applications.

Technical Requirements:

• Expertise in hardware and software support.
• Support experience with Windows 10 & 11, network protocols, M365 apps.
• Experience using Microsoft Intune, Application Packaging, PowerShell, and Autopilot.
• Experience supporting Line of Business (LOB) applications.
• Knowledge of meeting room AV hardware solutions, office network technology, and print technology.

Essential Skills and Experience:

• Previous experience in a similar role.
• A self-starter with enthusiasm for technology.
• Self-motivated and flexible approach to work.
• Knowledge of help desk software, databases, and remote desktop tools.
• Vigilance and attention to detail.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Ability to proactively research issues and find solutions.