Desktop Support Engineer

MWH Treatment; Greater Manchester; Hybrid; GBP 25,000 - 45,000; Full time

Job description

About The Role

We are looking to strengthen our IT team with a Desktop Support Engineer based at Hattersley.

You will report directly to the Head of IT and your role will cover all IT Desktop support tasks.

Key Responsibilities:

1. Provide highly skilled IT support, providing resolutions to user issues.
2. Respond and self-management of IT support tickets within the SLM tool.
3. Track, route, and redirect problems to correct resources if required. Keep users informed of progress.
4. Talk users through problem-solving processes.
5. Follow up with customers, provide feedback, and see problems through to resolution.
6. Utilize excellent customer service skills and exceed customers' expectations.
7. Ensure proper recording, creating or updating documentation.
8. Preserve and grow your knowledge of the companies procedures, products, and services.
9. Manage and support hardware and software installations, configurations, and troubleshooting.
10. Provide support for all Line of Business (LOB) applications.

Technical Requirements:

1. Expertise in hardware and software support.
2. Support experience of Windows 10 & 11, network protocols, M365 apps.
3. Experience using Microsoft Intune, Application Packaging, PowerShell and Autopilot.
4. Experience in supporting Line of Business (LOB) applications.
5. Experienced with meeting room AV technical hardware solutions, office network technology and print technology.

About You

Essential:

1. Previous working experience in a similar role.
2. A self-starter with enthusiasm for technology.
3. Self-motivated and flexible approach to work.
4. Working knowledge of help desk software, databases, and remote desktop tools.
5. Vigilance and attention to detail.
6. Strong client-facing and communication skills.
7. Advanced troubleshooting and multi-tasking skills.
8. Customer service orientation.
9. Ability to pro-actively research issues to find a solution.

About Us

MWH Treatment is an integrated design and build provider working in the water sector. With over 1400 staff working across eight regional centres, supporting six long-term water sector frameworks and two recently won frameworks, operating both as a sole contractor but also in joint ventures and alliances.

At MWH Treatment we believe that people matter. We know to build successful, creative teams we need a diverse workforce that can deliver innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential, creating opportunity by inviting, embracing, and celebrating difference, our goal as an employer is to motivate, and develop our employees. By fostering a diverse range of talents and perspectives we ensure we have the breadth of viewpoints, experiences, and skills needed to succeed. Embracing diversity of all kinds enables us to provide a work environment and culture that plays a key role in attracting and retaining the right people with the right skills.

As signatories to the Armed Forces Corporate Covenant, we have made a promise to support our forces, working with the CTP to help ex veterans find work in the civilian world. We also support Mates in Mind, a charitable programme to improve and promote positive mental health in the workplace. We don't just tick boxes; we live these values every day.

What MWH Offer

Packages include:

• A competitive salary
• Hybrid Working (Jobs needs dependent)
• Car/car allowance (Jobs needs dependent)
• 25 days holiday + Bank Holidays (with an additional 5 days available to buy)
• Contribution Pension scheme
• Life Assurance
• Health Insurance
• Private Medical Insurance
• And many more benefits including - cycle to work scheme, discounts and savings Hub, Kids Pass etc.