Desktop Support Engineer

1TECH STAFFING LIMITED; Cardiff; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading tech staffing company in Cardiff is looking for a Desktop Engineer to provide technical support and maintain IT systems. The ideal candidate will have experience with O365, Intune, Azure, and strong troubleshooting skills. This hybrid role offers a salary of up to £40k DOE, perfect for a motivated professional eager to grow in their IT career.

Qualifications

• Extensive experience working with O365, Intune, Azure, and Active Directory.
• Previous experience working for a Managed Service Provider (MSP) is highly desirable.
• Strong knowledge of cloud-based solutions and end-user support.

Responsibilities

• Provide technical support and troubleshooting for escalated issues.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer hardware and software.

Skills

O365

Intune

Azure

Active Directory

Networking (DNS/DHCP)

Customer service skills

Education

Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate)

Job description

Desktop Engineer

Cardiff (Hybrid)

Up to £40k DOE

Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you!

We are currently seeking a talented, outgoing Desktop Engineer to join our clients team in Cardiff, this is a hybrid role. As a Desktop Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities:

• Provide technical support and troubleshooting for escalated issues from the 1st Line support team.
• Diagnose and resolve technical hardware and software issues across a variety of platforms and systems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Ensure security measures are implemented and maintained across all systems.
• Collaborate with other team members to improve efficiency and effectiveness of IT operations.

Requirements:

• Extensive experience working with O365, Intune, Azure, and Active Directory, Networking (DNS/DHCP).
• Previous experience working for a Managed Service Provider (MSP) is highly desirable.
• Strong knowledge of cloud-based solutions and end-user support.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you!

To apply, please submit your CV for immediate consideration.