Desktop Support Engineer

JR United Kingdom; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution seeks an IT Support professional to work on their trading floor, delivering first and second line support in a high-pressure environment. You will assist users and maintain systems, showcasing your tech skills and troubleshooting expertise while being amid the action.

Qualifications

• Experience supporting trading or financial services users.
• Familiarity with electronic trading and market data technology.
• Strong skills in supporting Windows 10/11 desktops.

Responsibilities

• Provide IT support to trading desk and back office users.
• Manage support tickets from logging to closure.
• Install and maintain desktop hardware and software.

Skills

Troubleshooting

Communication

ITIL processes

Collaboration tools support

Tools

SCCM

InTune

Windows 10/11

O365

Exchange

Teams

Mimecast

Job description

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? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.