Desktop Support Engineer

Desktop Support Engineer role based onsite at our Belfast Office.

Job Description

Help strengthen our Team as our Desktop Support Engineer onsite at our Belfast office. Travel to client sites nearby and Dublin on occasion will be part of the role.

Great Opportunity to join our team as our Desktop Support Engineer to provide support to internal Capita customers or to external clients. The role includes taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution.

What You’ll Be Doing:

1. Performing administration of software distribution, desktop security and remote support tools and utilities
2. Installing, configuring, and ensuring the on-going usability of desktop computers, peripheral equipment and software
3. Performing general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
4. Providing user data and application recovery
5. Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
6. Familiarising users on basic software, hardware, and peripheral device operation
7. Working with vendor support contacts to resolve technical issues within the desktop environment
8. Escalating issues to the relevant person/team, when appropriate, to resolve issues within SLA
9. Performing work in compliance within specified warranty requirements and liaising with warranty suppliers to effect repairs

What we’re looking for:

1. Previous Desktop/Service Desk/Customer Service roles
2. Planning and implementation of Windows 10 deployments/migrations.
3. Strong active directory and Microsoft applications
4. Experience with deployments using SCCM and Intune
5. Remote support and troubleshooting
6. SLA management, metrics and reporting
7. Incident, problem, change, service request and major incident management processes
8. Working to an ITIL framework
9. Desktop/Laptop recovery and hardware maintenance
10. Able to gain SC clearance

About Capita Technology and Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery.

What’s in it for you?

1. Opportunity to progress your career
2. 23 days’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
3. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
4. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
5. Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.