Desktop Support Analyst - Part time (28 hours per week)

Slater Gordon; London; On-site; GBP 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Desktop Support Analyst to join their London team on a part-time basis. This role is crucial for delivering exceptional technical support and ensuring efficient device management. You will be responsible for provisioning devices, maintaining an asset register, and supporting customer inquiries. The firm is committed to transforming its services and offers a competitive salary along with a comprehensive benefits package, including generous holiday allowances and opportunities for career development. Join this innovative team and contribute to enhancing workplace experiences!

Benefits

25 days holiday allowance

Option to purchase extra 5 days

Pension scheme

Health cash plan

Life assurance

Income protection insurance

Qualifications

• Experience in a leadership role or managing a team/service.
• High level of IT knowledge in relation to device management.

Responsibilities

• Build and provision devices for new starters.
• Maintain fleet of devices for optimal performance.
• Support customer enquiries via the Technology Service Portal.

Skills

Customer Service Skills

Device Management

IT Knowledge

Job description

Desktop Support Analyst - Part time (28 hours per week)

Location: London

Contract Type:Permanent

Position Type:Part Time

Closing Date: Friday 09 May 2025

Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.

We have an exciting opportunity for a Desktop Support Analyst to join our team in London, on a part time basis, working 28hrs per week, 4 days a week, fully onsite (Monday, Tuesday, Wednesday, and Thursday).

You will be a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience, customer satisfaction, and efficiency within the annual technology budget and service level commitments.

Responsibilities:

• Build/Provision MMD devices for New Starters joining the firm.
• Process Leaver and replacement Laptop, Desktops and Corporate Phones as they’re received back into the firm – assessing and testing before adding back to stock.
• Maintain the fleet of devices for optimal performance and technology delivery. This includes usable stock, in use devices as well as assets that require repair/decommissioning from service.
• Maintain the asset register in relation to laptops, desktops, and corporate mobile phones.
• Maintain and recommend action in relation to broken devices/warranty claims on devices and report the volumes monthly to the Problem and Service Manager.
• Support, develop, and co-ordinate the effective functioning of business devices and applications.
• Assist customer enquiries via the Technology Service Portal, projects, administrative work, and new product/service releases in relation to devices, including testing.
• Manage the planning of device configuration changes and releases, including but not limited to, application releases.
• Management of OS device images for onboarding/provisioning.
• Management of software deployment updates via Windows/Office Updates.
• Maintenance of Asset register and CMDB as part of the Change Management process (Configuration Items). Configuring a device so it performs as expected using the bundled operating system, business/workflow software and/or with other hardware devices.

About You:

• Experience within a leadership role or managing a team/service.
• High level of customer service skills.
• High level of IT knowledge in relation to device management and tooling.

What we offer in return:

A competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award-winning law firm.