Desktop Support Analyst

Marlin Selection; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a prestigious global investment and advisory firm as a Help Desk – Desktop Support Analyst I in their London office. In this role, you will provide critical support to internal users, troubleshoot technical issues, and collaborate with the broader tech team to enhance service delivery while thriving in a client-first culture.

Benefits

Private medical insurance

Wellness incentives

Generous parental leave

Pension scheme

Opportunities for international travel

Qualifications

• 3+ years of professional IT support experience.
• Experience imaging Windows and macOS systems.
• Proficiency with network troubleshooting.

Responsibilities

• Provide IT support to employees at all levels.
• Troubleshoot and resolve desktop, mobile, printing, and network issues.
• Collaborate with vendors on IT installations.

Skills

Customer-focused

Problem-solving

Time management

Interpersonal skills

Technical versatility

Education

Bachelor's degree in a technical field

Tools

Active Directory

Citrix

Windows

macOS

Job description

Social network you want to login/join with:

Competitive Salary + Comprehensive Benefits

We're currently working with a prestigious global investment and advisory firm to find an experiencedHelp Desk – Desktop Support Analyst Ifor their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery.

In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees.

What You'll Be Doing:

• Providing top-tier IT support (in-person, phone, remote) to employees at all levels
• Troubleshooting and resolving desktop, mobile, printing, and network issues
• Managing user accounts via Active Directory and working within an enterprise Windows environment
• Supporting software deployment, patching, and security remediation
• Managing hardware assets and supporting onboarding/offboarding procedures
• Collaborating with vendors, contractors, and building management on IT installations
• Working closely with the broader tech team across international locations

You’ll Thrive In This Role If You’re:

• Customer-focusedwith strong interpersonal and communication skills
• Aself-starterwith solid time management and task ownership abilities
• Anatural problem-solverwith a structured approach to troubleshooting
• Technically versatile — from Windows/macOS to mobile devices and enterprise systems
• Ateam playerwho works well in a hybrid global support environment

Requirements:

• 3+ years of professional IT support experience (remote and onsite)
• Experience imaging Windows and macOS systems
• Proficiency with Active Directory, Citrix, and network troubleshooting
• Familiarity with endpoint management, printing issues, and mobile device support
• Experience managing third-party vendors and technical installations

Preferred:

• Exposure to ITIL practices and enterprise security processes
• Strong analytical and creative problem-solving skills
• Experience with remote and on-call support setups
• Bachelor's degree or equivalent experience in a technical field

Benefits Snapshot:

• Private medical insurance (including vision), dental, and critical illness cover
• Wellness incentives, gym discounts, in-house fitness events
• Generous parental leave and family support programs
• Pension scheme, income protection, and life assurance
• Cycle-to-work scheme, season pass loans, and more
• Opportunities for international travel and career growth

Ready to take the next step in your IT career?Apply now to join a truly collaborative, mission-driven team where your contribution will be seen, valued, and supported.