Desktop/PC Techs

Networking Technologies + Support; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a Desktop/PC Technician to join their dynamic team, providing essential technical support for a large medical university. This role offers the opportunity to work with a variety of hardware and software, ensuring smooth operations and user satisfaction. If you have a passion for technology and customer service, and possess experience in troubleshooting and maintaining PCs, this is the perfect opportunity for you. Join a supportive environment where your contributions will make a real difference in the daily operations of a leading educational institution.

Qualifications

• 1-3 years experience in technical support for desktop/laptop PCs.
• Strong customer service skills and hardware troubleshooting experience.

Responsibilities

• Provide day-to-day technical support for PCs and peripherals.
• Educate end-users on resolving hardware and software issues.
• Maintain hardware and software inventory and clone images.

Skills

CompTIA A+

Windows 7/10/365 support

Hardware troubleshooting

Software installation

Basic network troubleshooting

Customer service

Job description

NOW HIRING A DESKTOP/PC TECHNICIAN!

Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities Include:

*Respond to requests for technical assistance via phone or electronically (tickets).

*Educate end-users on how to resolve various hardware and software problems.

*Diagnose and resolve technical hardware and software issues.

*Track and route problems and requests and document resolutions.

*Stay current with system information, changes, and updates.

*Setup new user hardware/ software.

*Maintain hardware and software inventory.

*Clone computer using imaging software; maintain clone images.

*Provide technical assistance for all printers and scanners.

*Provide technical assistance to users for network, VPN, web-based portal and wireless issues.

*Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

• CompTIA A+ (preferred)
• 1 - 3 years' experience supporting Windows7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:Start on Day 91 of employment

Schedule: M-F 7am-4pm or 8am - 5pm

NTS is a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.