Desktop Liability Claims Technical & Audit Manager

Lawes Insurance Recruitment; Glasgow, Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading risk and claims administration organization in Glasgow is seeking a Desktop Liability Claims Technical & Audit Manager. The ideal candidate will manage technical requirements, oversee audits, and advise on complex claims while ensuring the highest standards of accuracy and professionalism. This full-time role offers flexible working options and a comprehensive benefits package, including private healthcare and life assurance. Strong knowledge of insurance law and excellent communication skills are essential for success in this position.

Benefits

Flexible working options

Private healthcare plan

Life assurance

Employee assistance programme

Group Income Protection

Voluntary benefits including dental cover

Access to wellbeing applications

Discounts on a wide range of products

Qualifications

• Proven experience in managing technical liability claims.
• Ability to oversee internal audits and manage complex cases.
• Knowledge of contract, statute, and civil liability is critical.

Responsibilities

• Manage technical requirements for quality reviews.
• Oversee internal audits including telephony and file reviews.
• Advise on complex loss claims for high-profile clients.

Skills

Thorough knowledge of current case law

Strong understanding of insurance law

Excellent investigation skills

Ability to collaborate effectively

Strong influencing and communication skills

Education

Insurance qualifications

Job description

Job Title: Desktop Liability Claims Technical & Audit Manager

Full/Part Time: Full Time

Purpose of Role

Lawes has partnered with a leading risk and claims administration organization who is looking for a dedicated and motivated professional to join their technical liability claims and audit team. The ideal candidate will demonstrate a strong work ethic, a commitment to excellence and a passion for delivering exceptional results, with experience and knowledge of technical liability claims.

Role Overview

Our client is seeking an experienced professional to take on a pivotal role in managing technical requirements for quality reviews and preparing cases for internal assessment.

This desktop liability claims technical and audit manager position involves delivering detailed information to both internal stakeholders and external clients, ensuring the highest standards of accuracy and professionalism. The successful candidate will oversee internal audits, including telephony and file reviews, identify emerging trends, and provide training and technical referrals to the wider team. With responsibility for high-profile clients and complex cases, strong attention to detail and a thorough understanding of liability claims are essential. You will play a key role in quality management, reporting, and oversight of disputed proceedings and litigation, while also advising on complex loss claims. Alongside these responsibilities, you will manage a reduced caseload of desktop claims for a high-profile client.

Key Skills & Experience

• Thorough knowledge of current case law, common law/statutes, and regulations
• Insurance qualifications desirable, though relevant experience is equally valued
• Strong understanding of insurance law and policy wording interpretation
• Knowledge of contract, statute, and civil liability
• Excellent investigation skills with meticulous attention to detail
• Ability to collaborate effectively with corporate clients, SMEs, insurers, and brokers
• Strong influencing and communication skills with a proactive, team-focused approach

Remuneration & Benefits

• Flexible working options (office or home)
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme
• Group Income Protection
• Additional Benefits
• Voluntary benefits including dental cover, cycle-to-work scheme, and season ticket loan
• Access to wellbeing and digital GP applications
• Discounts on a wide range of products and services

If you have the relevant experience or know someone that does, please contact me now on 07880553345 or email us at [e-mail]