Desktop Hardware Support Engineer

Sopra Steria Group; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Desktop Hardware Support Engineer and elevate your career! This role offers the opportunity to provide essential hardware support to a prestigious government client. You will engage in hands-on troubleshooting, installation, and configuration of desktop equipment, ensuring compliance with security protocols. With great career progression opportunities and flexible working arrangements available, this position is perfect for those looking to make a significant impact while enjoying a work-life balance. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

Career Progression Opportunities

Flexible Working Arrangements

Training and Development Opportunities

Referral Bonus of £1500

Qualifications

• Experience in diagnosing and repairing hardware issues on desktops and laptops.
• Strong communication and customer service skills are essential.

Responsibilities

• Diagnosing and repairing faults on workstations and printers.
• Building and configuring workstations and laptops to specifications.
• Ensuring compliance with security protocols and maintaining records.

Skills

Hardware Support

Communication Skills

Analytical Skills

Customer Service Skills

Attention to Detail

Education

Experience as a Hardware Support Engineer

Tools

Service Management Toolset

ITSM/ITIL Frameworks

Job description

Step into a rewarding career as a Desktop Hardware Support Engineer!

Are you an experienced 1st Line Hardware Engineer looking to take your expertise to the next level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine!

We’re inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you’ll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/fix activities and IMAC tasks (Installs, Moves, Additions, Changes) to workstation builds and network port configurations, your technical know-how will truly make a difference. You’ll also delve into standalone and encrypted laptop support, managing system builds, repairs, and re-accreditation with finesse.

You will be working 5 days a week onsite and must be eligible for DV (Developed Vetting) clearance to be considered.

We can offer great career progression opportunities and benefits which you can flex to meet your needs and training and development opportunities.

What you'll be doing:

• Diagnosing and repairing faults on workstations, thin clients, printers, and desktop equipment.
• Sourcing and replacing hardware components as required.
• Installing, configuring, and relocating desktop equipment.
• Building and configuring workstations, including network port reconfigurations.
• Preparing and building laptops and other mobile devices to meet customer specifications.
• Encrypting, repairing, and re-accrediting laptops.
• Ensuring compliance with security protocols, including software encryption and system lockdown.
• Updating asset management records and maintaining audit trails.
• Handling incident management and request fulfilment using a Service Management toolset.

What you’ll bring:

• Experience as a Laptop/Desktop Hardware Support Engineer.
• Previous service delivery experience, preferably in a multi-vendor environment.
• Strong communication, analytical, and customer service skills.
• High attention to detail, particularly when recording asset and incident data.

It would be great if you had:

• Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential).

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Referral Bonus: £1500

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.