Desktop EUC Support L2

Iron Systems, Inc; Renfrew; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the IT sector seeks an individual capable of diagnosing and resolving complex computer issues while ensuring customer satisfaction. The role encompasses software installation, troubleshooting, and maintaining communication with team members and clients. Ideal candidates will demonstrate strong analytical skills, and a commitment to quality and performance improvement.

Qualifications

• Knowledge of Microsoft operating systems and desktop products.
• Ability to communicate effectively in local language and English.
• Strong focus on customer service.

Responsibilities

• Diagnoses and resolves complex computer operating system issues.
• Provides support for installation and configuration of software and hardware.
• Maintains high customer satisfaction and effective communication.

Skills

Analytical skills

Diagnostic abilities

Client communication

Teamwork

Job description

Responsibilities

• Diagnoses, troubleshoots, and resolves intermediate to complex problems with computer operating systems and application configurations.
• Performs installation of desktop software products.
• Performs additional application installation and/or configuration as required.
• Provides support and guidance for configuration and installation of computer equipment.
• Completes necessary administrative work to track and demonstrate completion of tasks.
• Participates and communicates effectively with team members.
• Develops and maintains a high level of customer satisfaction and improved customer relations.
• Provides simple and detailed routine service support on products designed with field replacement modules (FRU).
• Develops understanding of computer operating systems and application interaction with computer equipment.
• Performs computer equipment relocation, changes, and/or upgrades.
• Knowledge of Microsoft operating systems and Microsoft desktop products.
• Focused on solving business problems while delivering great customer-centric service
• Demonstrated commitment to quality and performance improvement
• Knowledge of end-client-specific internal procedures and service delivery requirements
• Excellent teamwork skills and ability to work unsupervised
• Excellent analytical and diagnostic abilities
• Strong client communication skills
• Able to communicate in the local language and English.