Desktop Engineering Support

Luxoft; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global technology consulting firm in the United Kingdom is seeking a skilled Desktop Engineer with 7-10 years of experience to enhance desktop user experience. The role involves troubleshooting, automation development, and collaboration with IT teams. Candidates should have a strong background in Windows OS internals, Desktop Experience (DEX), and excellent communication skills. This position promises an engaging environment focused on productivity improvements.

Qualifications

• 7-10 years of experience in Windows desktop engineering or a related field.
• Subject matter expert in Windows OS internals and troubleshooting tools.
• Strong background in Desktop Experience (DEX) tools.

Responsibilities

• Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues.
• Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity.
• Develop and implement automation scripts to streamline desktop management tasks.

Skills

Windows desktop engineering

Root cause analysis

Desktop Experience (DEX)

Automation with PowerShell

Communication skills

Tools

Unified Endpoint Management tools

OS-level troubleshooting tools

Job description

Project description

Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity

Responsibilities

• Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.
• DEX Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.
• Automation: Develop and implement automation scripts to streamline desktop management tasks.
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.
• User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.

SKILLS

Must have

• Experience: 7-10 years of experience in Windows desktop engineering or a related field
• Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.
• DEX Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging
• Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.
• Automation: Experience with scripting languages such as PowerShell for automation.
• Communication: Strong verbal and written communication skills.

Nice to have

Certification