Desktop Account Manager - Norwich - Evander

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Client:

The VPS Group

Location:

Job Category:

-

EU work permit required:

Yes

Job Reference:

1672386f03ba

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Who are we?

Evander is the UK’s specialist provider of domestic and commercial glazing and locksmith services to the insurance, home emergency, facilities management, and property services sectors. We provide 24/7 response and fulfillment services – making where you live and work safe, secure, and sustainable.

The Role:

Manage relationships with key client accounts, drive growth in these accounts, liaise with clients to minimize issues, and ensure customer satisfaction and margin growth across multiple locations and delivery teams.

Drive new business growth through client acquisition and customer retention. Collaborate across functions to ensure Evander meets contractual obligations and maintains long-term relationships with key stakeholders.

What to Expect:

• Qualify incoming customer inquiries to facilitate new trade or redirect to other business areas if necessary.
• Oversee end-to-end onboarding, including:
• First-line communication for Evander Helpdesk to expedite urgent accounts and services.
• Liaison with Credit Manager for emergency credit checks and account setup.
• Communicate credit facility options to prospective customers.
• Manage digital customer account application processes.
• Build recognition and awareness of the Evander brand within your portfolio through online meetings and calls.
• Grow existing client accounts and develop new revenue streams.
• Gather competitor insights and identify drivers that affect lead conversion and revenue growth.

Who are we looking for:

• Excellent administrative and organizational skills for onboarding activities.
• Strong customer service and relationship management experience.
• Good organizational skills and ability to work as part of a dynamic team.
• Sales experience with a desire to develop a career in sales or account management.
• Experience working with property developers and/or large facilities management providers.

Mission:

We believe that where you live and work should always be safe, secure, and sustainable.

Our values: Love our customers. Create a great place to work. Grow our business.

We offer strong internal development and progression programs, a positive company culture, social events, team-building activities, annual leave plus bank holidays, Christmas parties, a referral scheme, and an enhanced annual leave option.