Desktop 2nd Line Support Technician

Castle Employment Agency Ltd; Brandesburton; On-site; GBP 25,000 - 31,000; Full time

Job summary

A dynamic IT solutions company in Brandesburton is seeking a highly motivated Desktop 2nd Line Support Technician to provide high-quality IT support. The role involves troubleshooting, device management, and contributions to IT projects. Ideal candidates will have 3-5 years of relevant experience and excellent communication skills. The position offers a salary up to £31,000 and opportunities for career progression.

Qualifications

• 3-5 years’ experience in a customer-facing IT support role.
• Proficiency in Windows OS, Windows Server, Active Directory, and Exchange.
• Strong imaging and build skills for laptops and mobile devices.

Responsibilities

• Provide IT support across the organisation, ensuring high customer service.
• Diagnose and troubleshoot hardware, software, and network issues.
• Maintain accurate records of IT issues and resolutions.

Skills

Customer-facing IT support experience

Troubleshooting skills

Interpersonal and communication skills

Organisation and self-motivation

Tools

Windows OS

Active Directory

Exchange

Job description

We are recruiting a highly motivated Desktop 2nd Line Support Technician to join a dynamic team, providing high-quality 1st and 2nd line IT support. Based in Driffield, this full-time role offers an excellent opportunity for an IT professional to contribute to the organisation’s IT infrastructure while working in a supportive environment.

Key Responsibilities:

• Provide IT support across the organisation, ensuring a high level of customer service in line with ITIL principles.
• Diagnose and troubleshoot hardware, software, and network issues efficiently.
• Build, configure, and deploy laptops, mobile phones, and tablets, ensuring smooth device lifecycle management.
• Perform system administration tasks, including user management in Active Directory and Exchange.
• Maintain accurate records of IT issues, resolutions, and asset management.
• Support mobile device and application management across Microsoft, Apple, and Android platforms.
• Identify and escalate security risks where necessary.
• Work on strategic IT projects and contribute to continuous service improvement.

Key Requirements:

• 3-5 years’ experience in a customer-facing IT support role.
• Strong imaging and build skills for laptops and mobile devices.
• Excellent troubleshooting skills with a methodical and logical approach.
• Proficiency in Windows OS, Windows Server, Active Directory, and Exchange.
• Working knowledge of wireless technologies and IT asset management.
• Strong interpersonal and communication skills, with the ability to engage with users at all levels.
• Highly organised, self-motivated, and capable of working independently.
• Full driving licence and access to own transport.

This full-time, Monday to Friday role offers a salary of up to £31,000, depending on experience. It is a fantastic opportunity for a dedicated IT professional seeking career progression within a forward-thinking company.