Deskside Technician

ECS Resource Group Ltd; Thatcham; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading global infrastructure consultancy is seeking a Deskside Technician to work onsite in Maidenhead. This role involves supporting hardware and software issues, managing PC lifecycle, and providing VIP support. The ideal candidate should have experience in IT support and a strong customer service orientation. The position offers a salary range of £40,000 - £45,000, with an emphasis on detail-oriented work and strong organizational skills.

Qualifications

• Previous PC hardware/software, network and print support experience.
• Previous VIP support experience.
• Must be detail-oriented and able to handle a variety of tasks efficiently.

Responsibilities

• Perform non-warranty hardware repairs.
• Manage warranty repairs and services.
• Support desk-side software issues.

Skills

PC hardware/software support

Network support

VIP support

ServiceNow Ticketing system

Customer service skills

Organisational skills

Job description

Overview

Deskside Technician - Onsite in Maidenhead - £40,000 - £45,000

A Global Infrastructure Consultancy are currently recruiting for a Deskside Technician to be based onsite in Maidenhead

Responsibilities

• Non-Warranty Hardware Repair
• Warranty Repair and Management
• PC lifecycle and Asset Management for Serialised Devices
• Installations, moves, and changes for Serialised Devices
• Deskside Software Support
• Smart Hands Support
• VIP Support
• Conferencing Support
• Event Support

Required Skills

• Previous PC hardware/software, network and print support experience.
• Previous VIP support experience
• Ideally have ServiceNow Ticketing system or have used a similar system.
• Must be detail-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
• Strong organisational skills and ability to prioritise workload, someone who is energised by helping people and making things happen.

Please apply for further information

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process