Deskside Technician

STEFANINI UK LTD; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an ambitious IT support team at a leading company, responsible for delivering premium service to users. This role requires proactive problem-solving and exceptional customer service skills in a fast-paced environment. With opportunities for growth and training, you will play a vital part in supporting end-user technology and improving services.

Benefits

Competitive salary and benefits package

Private health scheme

Extra vacation days

Opportunities for training and development

Personalized career path

Exposure to an international environment

Qualifications

• 2-3 years of experience in a technical ICT environment.
• General End User technology knowledge.
• Experience in End User Workspace and Microsoft platforms.

Responsibilities

• Provide face-to-face IT support to users.
• Manage hardware installations and troubleshooting.
• Test system application changes in Windows environments.

Skills

Customer sensitivity

Problem solving

Attention to details

Planning and organizing

Technical writing skills

Tools

End User Microsoft platforms (Active Directory, Office, SCCM)

ITSM Tool Set (Ticket Management Software)

Job description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 / 11 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;
  
  

Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.
  
  

What we offer

• Competitive salary and benefits package
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.
  
  

What's Next

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

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