Deskside Technician

STEFANINI UK LTD; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Deskside Technician to enhance the efficiency of ICT services. This role offers a unique opportunity to work in a dynamic environment, providing training and support to end-users while ensuring compliance with corporate standards. You will manage vendor relationships and engage with various stakeholders to improve service delivery. With a competitive salary and a comprehensive benefits package, this position is perfect for those looking to grow in a multicultural and collaborative setting. Join a team that values diversity and encourages personal development!

Benefits

Private health scheme

Extra vacation days

Training programs

Personalized career path

Qualifications

• 3+ years of experience in ICT service delivery.
• Knowledge of ICT procedures and technical infrastructure.

Responsibilities

• Ensure optimal use of IT workplace and infrastructure services.
• Collaborate with local contacts to resolve issues.

Skills

Technical Infrastructure Knowledge

Teamwork

Cultural Sensitivity

ICT Procedures Knowledge

Education

Senior Secondary Vocational Education in IT

Tools

Remedy

ServiceNow

Vendor Databases

Job description

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This is a 1 year contract **

The Lead Specialist IT Field Service manages and/or coordinates operational ICT activities (locally - for medium to large sites, or remotely - for small sites), and provides training and guidance towards end-users, for an optimal use of ICT, covering applications, workplace, and infrastructure services.

He/she ensures that IT solutions within the scope of the role are compliant to relevant corporate, security and architecture requirements, and that deviations are dealt with promptly and according to the defined processes.

Key Responsibilities

• Ensure end-users are well-equipped and instructed in the optimal use of IT workplace and infrastructure services.
• Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site.
• Engage with the Digital Partner and Business Management organization to secure adequate support from Site Management for appointments and resource availability of local resources or business contact persons.
• Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users.
• Manage vendor relationships.
• Handle ICT Service Exceptions, ICT Communication, and ICT Service and Process Management.
  
  

Requirements

• Education: Senior Secondary Vocational Education in IT or equivalent.
• You have the essential knowledge of:
• Prerational ICT procedures and processes regarding the delivery of contracted services.
• Technical Infrastructure and business needs and practices related to the use of ICT resources and services.
• You are familiar with the System Management tools like Remedy or ServiceNow for ticket handling, and other tools such as Portal, Vendor databases, and reporting tools.
• You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).
• Approximately 3 years of experience in the domain.
  
  

What We Offer

Competitive salary and benefits package including monthly absence free bonus;

Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;

Extra vacation days;

Opportunities to learn and develop: training programs;

Personalized career path within the organization;

Exposure to an international environment as part of a multicultural team spread across Europe.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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