Deskside Support Technician – Longford

ICT Services; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to join their dynamic team. This permanent, full-time role offers the chance to provide essential IT support on-site, ensuring that end users receive prompt and competent assistance. You will troubleshoot hardware and software issues, manage workstation setups, and maintain a smooth operational environment. This position is perfect for those looking to advance their career in IT while working with a diverse range of technologies and clients. If you are passionate about technology and enjoy problem-solving, this opportunity is for you!

Qualifications

• Experience in troubleshooting various hardware including desktops, laptops, and printers.
• Knowledge of server application software and operating systems is essential.

Responsibilities

• Provide remote and desk side support services to end users.
• Troubleshoot PC-related problems via phone or remote tools.
• Log all calls in the Service Desk Management system.

Skills

PC Troubleshooting

Remote Support

Hardware Configuration

Network Knowledge (LAN/WAN)

End-User Data Backup

Education

3rd Level IT Qualification

Microsoft Certified Professional

ITIL Certification

Tools

Active Directory

Microsoft Exchange

Microsoft SQL

Microsoft Office 365

Job description

Position description

With over 20 years in the market, ICT Services is a trusted leader in IT field services, roll-outs, and support across Ireland.

ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers, an expert back office team, and with a meticulous attention to detail, the result is a first-class service. We provide a rapid response to requests, and round the clock dependability.

You will have the opportunity to develop your career from both a technical and commercial perspective, while working in a cross section of sectors, as a valued part of a dynamic team.

Role

ICT Services are currently seeking a Desktop Support Technician, to work on one of our customer sites in Longford. This is a permanent full-time position working onsite with our customer.

Responsibilities

• Provide remote and desk side support services to end users.
• Provide competent IT support and ensure that issues are dealt with in a prompt and appropriate manner.
• Troubleshoot PC related problems either via phone, remote tools or desk side support.
• Build, configuring and troubleshoot PC and laptop applications and hardware components.
• Experienced with troubleshooting and fixing hardware issues (desktops, laptops, routers, switches, printers, etc.)
• Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
• Basic network knowledge (LAN, WAN, Switches)
• Basic knowledge of connectivity (Firewalls, Remote access, VPN)
• Perform coordination of workstation asset recovery.
• Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
• Complete incidents and requests within SLA in pressurised environment.
• Log all calls in the Service Desk Management system, ensuring that incidents are assigned and actioned appropriately.
• Ensure tickets are updated daily.
• Support meeting room environment and video conferencing, as needed.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones.
• End-User Data back-up and restoration, as needed
  
  

Requirements

• A 3rd level IT or related qualification.
• Microsoft Certified Professional certification in current systems is an advantage.
• Other accreditations and relevant experience in Information Technology an advantage. (ITIL)
• Experience with a wide range of hardware including servers, routers, firewalls, personal computers, laptops and printers
• Experience in the use of server application software such as Active Directory, Microsoft Exchange, Exchange Online, Microsoft SQL 2012/2014/2016, Microsoft Office, Microsoft Office 365 is required.
• Experience with a wide range of operating systems such as Windows Server 2012 R2, 2016, Windows 10 is essential.
  
  

Apply online