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Deskside Support Analyst

Picture More Ltd

City of Edinburgh

On-site

GBP 25,000 - 35,000

Full time

Yesterday
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Job summary

An innovative company is seeking an IT professional with hands-on deskside support experience. This exciting opportunity involves supporting end-user hardware, troubleshooting Windows and Office 365 applications, and contributing to project delivery. The firm is known for its commitment to employee development, offering training and mentorship. If you are passionate about customer service and emerging technologies, this role could be the perfect next step in your IT career. Join a dynamic team in Central Edinburgh and make a difference in a supportive environment.

Qualifications

  • At least 1 year of hands-on IT support experience.
  • Strong communication skills and a calm approach under pressure.

Responsibilities

  • Support end-user hardware for staff in the Edinburgh office.
  • Troubleshoot and assist with Windows and Office 365 applications.

Skills

IT support experience
Communication skills
Customer service
Troubleshooting

Tools

Windows
Office 365

Job description

Are you an IT professional with hands-on deskside support experience? Looking for your next challenge with a company known for innovation and excellence?

Our client is a global firm with a strong reputation for investing in its people. They’re committed to helping employees grow—offering a range of development opportunities including training, mentorship, and secondments.

If this sounds like your kind of opportunity, hit apply—or keep reading to find out more about why this could be your next move!

Location: Central Edinburgh
Duration: 6-month FTC (with a high likelihood of going permanent)
Working arrangement: 5 days on-site

Your Responsibilities:

  • Supporting end-user hardware for staff based in the Edinburgh office
  • Supporting and maintaining laptops, mobile devices, desktops, and printers
  • Troubleshooting and assisting with Windows and Office 365 applications
  • Implementing new rollouts and contributing to project delivery

What You'll Bring:

  • Strong communication skills and a calm, professional approach under pressure
  • At least 1 year of IT support experience
  • A passion for customer service and emerging technology

Interested? Apply now and take the next step in your IT career!

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