Deskside IT Analyst

iO Associates; Oxford; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading professional services firm is seeking a Deskside IT Support Analyst in Oxford. The role involves delivering support to over 600 users, troubleshooting issues, and contributing to ITIL-aligned processes. Join a supportive team with clear career progression opportunities and a customer-first culture.

Benefits

Clear path for career progression

Supportive team culture

Qualifications

• Experience supporting Windows environments and enterprise applications.
• Familiarity with ITIL practices and a proactive, solutions-focused approach.

Responsibilities

• Deliver deskside and remote support to 600+ users.
• Troubleshoot hardware, software, and network issues.
• Collaborate with 3rd line teams on escalated issues.

Skills

Troubleshooting

Communication

Customer Service

Problem Solving

Job description

£30000 - £34000 per annum + + Benefits & Progression

Contact:

Georgia Thompson

Contact email:

[e-mail]

Deskside IT Support Analyst - Oxford | Up to £34K + Progression | Hybrid

Are you ready to take the next step in your IT support career with a top-tier professional services firm?

I'm hiring on behalf of one of my favourite long-term clients - a UK Top 100 professional services organisation known for its outstanding culture and genuine career progression opportunities. Every candidate I've placed here has thrived, and now they're looking for a Deskside IT Support Analyst to join their Oxford-based team.

What You'll Be Doing:

• Deliver deskside and remote support to 600+ users, ensuring timely resolution of incidents and service requests.
• Troubleshoot hardware, software, and network issues (Windows 10 & 11).
• Collaborate with 3rd line teams on escalated issues and project work.
• Contribute to ITIL-aligned processes (Problem, Change, Release Management).
• Mentor junior team members and support service improvement initiatives

What We're Looking For:

• Strong troubleshooting skills across software, hardware, and networks.
• Experience supporting Windows environments and enterprise applications.
• A confident communicator with a customer-first mindset.
• Familiarity with ITIL practices and a proactive, solutions-focused approach.

What do you get?

• Salary up to £34,000
• Clear path for career progression
• Supportive, collaborative team culture

Send over your CV and I'll be in touch to discuss the role in more detail.

Please note: sponsorship is not available for this role.