Desk Side Support Engineer

NSC Global; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

NSC Global is seeking a Desktop Support Engineer to maintain and troubleshoot computer systems while delivering exceptional service to users. The ideal candidate will have excellent knowledge of PCs and hardware, as well as experience with Windows and Mac devices. This role requires strong problem-solving and communication skills to effectively assist users and manage IT records.

Qualifications

• Excellent knowledge of PCs and hardware.
• Experience troubleshooting hardware and software issues.
• Ability to work independently and in a team environment.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems.
• Support and maintain user account information.
• Install, upgrade, support, and troubleshoot software applications.

Skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Education

Microsoft Certified Technology Specialist certification

A+ certification or equivalent

Tools

Windows OS

Apple

Microsoft Office

TCP/IP

Routers

Switches

Firewalls

Job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantages, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK, and a US headquarters in Mason, OH. Please review our website at www.nscglobal.com for more information on our organization.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, upgrade, or replace hardware and software systems.
• Support and maintain user account information, including rights, security, and system groups.
• Perform a variety of tasks related to hardware and software support, often reporting to a project leader or manager.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, Apple, Mac, iPhones, iPads, and other authorized applications.
• Support and troubleshoot printers, hardware, and peripherals.
• Perform preventative and remedial maintenance on equipment.
• Customize desktop hardware to meet user specifications and standards.
• Manage inventory, including tracking hardware and software, and restocking parts.
• Coordinate equipment shipping and receiving.
• Monitor, operate, troubleshoot, and restore network-connected devices.
• Escalate complex issues to tier 3 support.
• Develop trends by analyzing support requests.
• Assist users with hardware and application support queries.
• Use diagnostic tools for troubleshooting network and workstation issues.
• Deploy operating system configurations.
• Familiarize users with hardware and software.
• Coordinate with vendors for technical issues.
• Maintain IT records and ensure proper documentation of support activities.
• Develop understanding of IT operations and business processes.
• Maintain knowledge of operating systems and applications used within the organization.

Qualifications

• Excellent knowledge of PCs and hardware.
• Technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools and peripherals.
• Microsoft Certified Technology Specialist certification preferred.
• Experience with A+ certification or equivalent.
• Experience troubleshooting hardware and software issues.
• Experience with Windows OS, Apple, Mac, iPhone, iPad.
• Experience with routers, switches, and firewalls.
• Support experience with Microsoft Office.
• Knowledge of TCP/IP, enterprise backup software, and remote-control tools.
• Good communication, interpersonal, analytical, and problem-solving skills.
• Ability to work independently and in a team environment.
• Physical ability to lift up to 40 lbs and manipulate hardware components.