Desk Side Support Engineer

NSC Global; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in global network support solutions is seeking a Desktop Support Engineer. The role involves maintaining and troubleshooting hardware and software systems, supporting users, and ensuring effective IT support procedures. Ideal candidates will have significant experience with PC technologies and a strong grip on customer service skills.

Qualifications

• Minimum of associate's degree or equivalent 7+ years of relevant experience.
• Excellent knowledge of PCs, hardware, and peripherals.
• Familiarity with Microsoft technologies and tools.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
• Document, upgrade, or replace hardware and software systems.
• Assist users with hardware and application queries.

Skills

Technical knowledge of PCs

Problem solving

Communication

Customer service

Education

Associate's degree or 7+ years relevant experience

Microsoft Certified Technology Specialist

A+ certification

Tools

Windows OS

Active Directory

Remote support tools

Enterprise backup software

Job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with enterprises, helping them become more agile, create advantages, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with headquarters in London, UK, and Mason, OH, USA. For more information, visit www.nscglobal.com.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, upgrade, or replace hardware and software systems.
• Support and maintain user account information, including rights, security, and group memberships.
• Perform tasks related to hardware and software support, including installation, upgrades, and troubleshooting.
• Develop and follow procedures for hardware customization, maintenance, and inventory management.
• Escalate complex issues to tier 3 support when necessary.
• Monitor and analyze support requests to identify trends.
• Assist users with hardware and application queries, providing data and application recovery as needed.
• Use diagnostic tools for network and hardware/software troubleshooting.
• Support deployment and configuration of operating systems and applications.
• Maintain accurate records of hardware and software inventory.
• Familiarize users with basic hardware and software operations.
• Coordinate with vendors and other IT team members on support and upgrades.
• Follow departmental procedures for fault resolution and escalate issues appropriately.
• Maintain IT records and ensure proper documentation of support activities.

Qualifications

• Minimum of an associate's degree or 7+ years of relevant experience.
• Excellent technical knowledge of PCs, hardware, and peripherals.
• Current protocols, operating systems, and standards knowledge.
• Microsoft Certified Technology Specialist and A+ certification preferred.
• Experience with Windows OS, Apple/Mac/iOS devices, routers, switches, firewalls, and enterprise backup software.
• Familiarity with SMS, Active Directory, Exchange, and remote support tools.
• Strong communication, problem-solving, planning, and organizational skills.
• Ability to operate independently and in team environments.

Soft Skills

• Ability to understand complex technical concepts and develop training solutions.
• Excellent customer service, interpersonal, and negotiation skills.
• Physical ability to lift 40 lbs and move equipment as required.