Desk Host

Manchester Arndale; Easter Howgate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company in Easter Howgate is seeking a customer-focused individual for a reception role. The ideal candidate has previous customer service experience and proficiency in Microsoft Office. Responsibilities include managing the Host Desk and ensuring customer satisfaction. Join us to enhance your career in an inclusive workplace.

Qualifications

• Must have Right to Work in the UK.
• Previous customer service/reception experience is essential.
• Experience using IT programmes such as Microsoft Outlook and Office programmes.

Responsibilities

• Ensure excellent customer service is shown to all passengers.
• Promptly answers the phone in a friendly and courteous manner.
• Ensure Host Desk is manned at all times and arrange cover when required.
• Ensure all Electric Mobility Aids (EMA) are tagged prior to going airside.

Skills

Customer service

Communication

IT programs (Microsoft Outlook and Office)

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Variable across the week

Responsibilities

• Ensure excellent customer service is shown to all passengers
• Promptly answers the Phone in a friendly and courteous manner
• Ensure Host Desk is manned at all times and arrange cover when required
• Ensure all Electric Mobility Aids (EMA) are tagged prior to going airside

The ideal candidate

• Must have Right to Work in the UK
• You will be required to pass pre-employment screening, including 5 years of employee reference checking
• Previous customer service / reception experience is essential
• Experience using IT programmes such as Microsoft Outlook and Office programmes

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.