Desk Engineering Assistant Manager

Davies Group; Bolton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de gestion des risques recherche un Desk Engineering Assistant Manager à Bolton. Le candidat sera responsable de la gestion des réclamations et de l'encadrement de l'équipe afin de respecter les objectifs de service. C'est une occasion de jouer un rôle clé dans une équipe dynamique, avec un accent sur l'amélioration continue et le service client.

Qualifications

• Compétences en communication interne et externe.
• Gestion du temps proactive et efficace.
• Expérience de valorisation de véhicules est un plus.

Responsibilities

• Gérer le règlement des réclamations de perte totale.
• Développer l'équipe pour respecter les SLAs clients.
• Conduire des revues de performance régulières.

Skills

Communication

Gestion du temps

Compétences en numeracy

Compétences en informatique

Adaptabilité

Job description

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Desk Engineering Assistant Manager, Bolton

Client: Davies Group

Location: Bolton

Job Category: Other

EU work permit required: Yes

Job Reference: 24cd01d45a2c

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

• Desk Engineering Assistant Manager (12 months)
• Communicate professionally and adaptably with all levels, reporting to Desk Operations Manager
• Manage settlement of Total Loss claims, including obtaining policy info, indemnity checks, payment requests, and confirmations, and MIAFTR entry
• Engage with Davies Tech team
• Ensure targets are met and maintained
• Produce daily statistics
• Develop team to meet client SLAs through support, coaching, and feedback
• Maintain high staff engagement
• Conduct regular performance and audit reviews
• Focus on continuous improvement to deliver excellent customer service
• Challenge processes for ongoing improvement of best practices

The above list is not exhaustive and may change with business objectives.

• Strong internal and external communication skills
• Excellent time management with a proactive attitude
• Strong numeracy, literacy, and IT skills
• Ability to adapt quickly to maximize team efficiency
• Previous vehicle valuation experience (e.g., Glass’s / CAP) is advantageous but not required