Desk Based Subsidence Engineer

Davies; Shalmsford Street; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services provider is seeking a Desk Based Subsidence Engineer to manage subsidence claims from initiation to completion. The successful candidate will demonstrate strong telephone skills, understanding of subsidence in insurance claims, and the ability to provide exceptional customer service. This role offers comprehensive benefits including 25 days holiday and a pension plan.

Benefits

Reward platform – discounts for 800+ retailers

25 days holiday (increasing with service)

Well-being centre

Recognition programme

Paid fertility appointments

Pension - matched contribution at 5%

Life Assurance (4 x basic salary)

Development, training, and professional qualification

Qualifications

• Proven knowledge of Subsidence related to insurance claims.
• Experience managing technical building claims.
• Ability to work in a fast paced and changing environment.

Responsibilities

• Manage subsidence claims through to completion.
• Update clients and policyholders regularly.
• Coordinate referrals to the field team.

Skills

Knowledge and understanding of Subsidence in insurance claims

Excellent telephone skills

Computer literacy with attention to detail

Articulation and communication skills

Flexibility and adaptability

Job description

Desk Based Subsidence Engineer

Department: Claims Management

Employment Type: Contract / Temp

Location: Home United Kingdom

Description

New Opportunity due to Growth

Davies Group are currently seeking a proactive and organised individual to undertake claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Your New Role

• Proactively manage subsidence claims through to completion
• Regularly update clients, policyholders and their agents
• Assist the field team in completing reports and answering calls where necessary
• Coordinate referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
• Maintain claims on the internal system to the highest possible standard
• Manage identified and reported problems within set timescales to ensure adherence to group processes
• Provide support to the Surveying & Subsidence office team in periods of extreme volume
• Actively promote the principle of Treating Customers Fairly and maintain a high level of personal competence

What You\'ll Bring to the Role

• Proven knowledge and understanding of Subsidence in relation to insurance claims
• Knowledge or experience of managing technical building claims and the understanding of claims handling
• Excellent telephone skills with the ability to always provide the highest level of customer service
• Ability to demonstrate computer literacy with strong attention to detail
• Articulation and good communication skills
• Flexibility and adaptability, with the ability to organise own workload
• The ability to work in a fast paced and changing environment

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Benefits

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

• Join us and enjoy our ever-evolving benefits, including but not limited to:
• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution at 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualification