Desk Based Account Manager

PSU Technology Group Ltd; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A rapidly expanding UK technology company is looking for a Desk Based Account Manager (DBAM) in Sheffield. This role involves managing a portfolio of clients, reducing churn, and upselling solutions. The ideal candidate will possess a degree in Business or IT, with strong communication skills and enthusiasm for sales. The company offers a competitive salary and an excellent benefits package, including health care, a generous holiday entitlement, and various employee assistance programs.

Benefits

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Discount platform

FluidOne breakfast and refreshments on office days

Pension contribution – 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Qualifications

• Business or IT related degree is required.
• Excellent communication skills required.
• Customer service experience is preferred but not essential.

Responsibilities

• Account manage approximately 75-100 clients and reduce churn.
• Increase revenue and new product adoption from the client base.
• Support account queries and help organise client events.

Skills

Communication

Customer Service

Sales Enthusiasm

Target Orientation

Education

Business or IT related degree

Job description

Company Overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for May 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy.

Role Overview

The DBAM (Desk Based Account Manager) will be tasked with supporting the existing client base, reducing churn, and upselling of multi pillar solutions. We envisage the role will account manage approximately 75-100 clients. You will be fully immersed into the sales cycle and can expect to be coached by an Experienced Sales Manager whilst supporting the clients and working closely with the Sales Manager. The DBAM will be targeted on an individual basis and on AGP (Actual Gross Profit), this will be an achievable but challenging target. In return, successful candidates will enjoy an excellent package with fantastic growth potential in this rapidly expanding organisation.

Responsibilities

As a DBAM you will be expected to:

• Increase revenue and margin and new product adoption from the base
• Hit monthly sales targets
• Deliver activity based KPI’s – calls made to clients; meetings booked etc
• Quote and propose FluidOne’s product and services
• Forecasting business opportunities to line manager
• Support the team to help achieve their target
• Take active part in training sessions to maintain good technical and industry knowledge
• Manage customers ongoing sales needs and propose new solutions
• Support account queries and escalations
• Be a consistent contact for the accounts with regular proactive contact
• Support Account development plans
• Help organise client events and workshops
  
  

Requirements

• Must have a Business or IT related degree
• Excellent communication skills, both written and verbal
• Some customer service experience preferred but not essential as a good attitude and personality is just as important
• Must have a strong enthusiasm for sales and technology
• Must be target orientated, money motivated and have a competitive edge
  
  

Benefits After Probationary Period

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Discount platform
• FluidOne breakfast and refreshments on office days
• Pension contribution – 5% company contribution
• Generous holiday entitlement
• One day off for birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme
  
  

How To Apply

Send CV with covering letter to [e-mail] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.