Desk Based Account Manager

Polypipe Group; Doncaster; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days holiday entitlement

Contributory pension scheme

Life assurance

Staff discount on all Genuit Group products

Free on-site parking

Job summary

Polypipe Group is seeking a Desk-Based Account Manager in Doncaster to manage a portfolio of builders’ merchant customers. This role involves driving sales performance and supporting business growth initiatives through established relationships and structured call plans.

The successful candidate will maintain records of sales activity, promote marketing campaigns, and collaborate with internal teams to enhance customer experience. A strong background in sales, excellent communication skills, and proficiency in CRM tools are essential.

Qualifications

• Proven experience in a sales or account management role, ideally within a B2B environment.
• Strong relationship-building skills via phone and email.
• Comfortable working to targets and KPIs in a fast-paced environment.

Responsibilities

• Manage a structured call plan with builders’ merchant accounts.
• Promote and coordinate marketing campaigns with customers.
• Maintain accurate records of customer interactions in CRM.

Skills

Data analysis

Communication skills

Sales negotiation

Presentation skills

Tools

CRM tools

Microsoft Office

Job description

## Desk Based Account ManagerApplylocations: Polypipe Doncaster Neale Roadtime type: Full timeposted on: Posted 8 Days Agotime left to apply: End Date: June 30, 2026 (17 days left to apply)job requisition id: JR102215Closing Date for Application:Monday 29/06/2026**Polypipe Building Products** are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.Part of the **Genuit Group,** we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.**Role:** As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders’ merchant customers through a structured call plan.You will play a critical role in supporting business growth initiatives, executing promotional activity, and building long-term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support.Head office is in Doncaster, and the Desk Based Account Manager role is situated at our Neale Road site in Doncaster.**Key Responsibilities:****Customer & Sales Growth*** Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts* Drive sales and support revenue growth through upselling, cross-selling, and introducing new product ranges* Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy* Identify growth opportunities within the account base and take actions to unlock potential**Customer Relationship Management*** Build and maintain strong, trusted relationships with key contacts across your customer portfolio* Serve as the primary point of contact for day-to-day queries, ensuring timely and effective resolution* Act as a brand ambassador, promoting value-added services and reinforcing customer loyalty**Promotional & Marketing Support*** Promote and co-ordinate marketing campaigns and promotional initiatives with your customer base* Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams* Tailor promotional messaging based on customer needs, seasonality, and market trends**Reporting & Insights*** Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system* Report on account performance, promotional results, and customer feedback to internal stakeholders* Provide insights into customer behaviour, competitor activity, and market dynamics**Collaboration & Support*** Work closely with field-based account managers, sales leaders, and support teams to ensure cohesive customer coverage* Assist in onboarding new customers and supporting administrative follow-up as needed* Contribute to continuous improvement of internal processes to enhance customer experience**Skills & Experience:*** Ability to analyse data* Excellent listening, negotiation, motivation, and presentation skills* Excellent verbal and written communications skills* Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment* Strong communication and relationship-building skills via phone, email, and virtual platforms* Commercial acumen and ability to identify sales opportunities* Comfortable working to targets and KPIs in a fast-paced environment* Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting**Working Hours & Benefits:*** Monday to Friday, 9am - 5pm* 25 days holiday entitlement* Contributory pension scheme - matched up to 8%* Life assurance* Enhanced Maternity & Paternity pay* Save as you earn Sharesave Scheme* Cycle to work scheme* Free flu vouchers* Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services* Staff discount on all Genuit Group products* Free on-site parking