Desk Based Account Executive

Biffa Waste Services; Aylesbury; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a leading company in waste management as a Desk Based Account Executive in Aylesbury. You will oversee the commercial relationships with major clients, focusing on performance, compliance, and customer satisfaction. This role offers comprehensive training, a supportive environment, and numerous benefits including 24 days holiday and high street discounts.

Benefits

24 days holiday plus Bank Holidays

Access to Biffa Perkz for discounts

Comprehensive training and development

Pioneering family-friendly policies

Free on-site parking

Qualifications

• Experience of achieving key performance indicators.
• Ability to work in partnership with stakeholders.
• Solid pragmatic approach to delivering on targets.

Responsibilities

• Manage the commercial relationship with Major clients.
• Conduct customer reviews and present management information using Power BI.
• Ensure customer debt management meets contractual commitments.

Skills

Customer service experience

Attention to detail

Negotiation

Planning and organizing

Tools

Microsoft Packages

Job description

Desk Based Account Executive

Location:Aylesbury, HP19 8DB
Type:18 Months Fixed Term Contract
Hours:37.5 hours per week, Monday to Friday
Salary:Upto £27,700 & Competitive Bonus Scheme

A quick look at the role.

To manage and be responsible for the commercial relationship between Biffa and specified Major clients. The role will cover financial performance, growth and development, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and innovative solutions.

Why it’s an opportunity not to be wasted.

• Conducting customer reviews and presenting reports and management information using Power BI, covering areas such as service success, landfill diversion, weights, and financials.
• Assisting depots and customer services in resolving site-related issues, including Health and Safety concerns, container changes, or the introduction of alternative services.
• Ensuring customer debt is managed in line with contractual commitments.
• Engaging proficiently at all levels to negotiate, influence, and communicate both internally and externally, delivering long-term benefits for all parties.
• Addressing QLS issues that cause invoice delays or credit production, and resolving payment-related queries.
• Performing any other reasonable duties or requests as needed.

Here’s what we require:

• Customer service experience.
• Experience of achieving key performance indicators.
• Good working knowledge of the Microsoft Packages.
• Attitude for compliance and good attention to detail.
• Ability to work in partnership with internal departments, (potential) customers and other organisations
• Solid pragmatic approach to delivering to tight deadlines and targets
• Ability to plan, organise and prioritise

And here’s why you’ll love it at Biffa.

• Comprehensive training and development with opportunities for career progression
• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
• Access to Biffa Perkz – high street discounts for you and your family
• Pioneering family-friendly policies
• Free on-site parking

We’re here to change the way people think about waste

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.