Desk Based Account Director

TN United Kingdom; Liverpool; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a fast-paced commercial team as a Desk Based Account Director, where you will lead a team of Account Managers to drive business growth and client satisfaction. This innovative company offers a hybrid working model and a competitive salary package, along with numerous benefits like private medical insurance and professional development courses. You will play a pivotal role in managing client portfolios, developing new business opportunities, and ensuring successful onboarding processes. If you're results-driven and passionate about account management, this is the perfect opportunity for you.

Benefits

Private Medical Insurance

Professional Development Courses

Pension Scheme

Discounts on Very.co.uk

33 Days Holiday

Free Parking

Partner Discounts

Wellness Initiatives

On-site Gym Facilities

Office Amenities

Qualifications

• Proven experience in account management or business development, ideally in logistics.
• Strong leadership and team motivation skills.

Responsibilities

• Oversee and lead a team of Account Managers to meet business targets.
• Develop account plans and manage client relationships effectively.

Skills

Account Management

Business Development

Leadership

Communication

Strategic Thinking

Data-Driven Decision Making

Tools

Salesforce

CRM Systems

Job description

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Desk Based Account Director

Type: Permanent

Location: Skyways Hub, Liverpool

Working arrangement: Hybrid working

Salary & Benefits: Excellent Salary + Benefits + Commission

Here at Yodel, we deliver more than just parcels; we deliver a great experience in your career too. We are seeking a Desk Based Account Director on a permanent basis to join our fast-paced Commercial team at our Liverpool Head office.

Role Overview

The Desk Based Account Director will oversee and lead a team of Account Managers, aiming to meet targets for business development, retention, revenue, and profitability. Responsibilities include managing a portfolio of clients, developing new business, and progressing clients through the Yodel value chain.

Key Responsibilities

• Develop account plans with the Commercial Director.
• Apply sales management principles to meet growth targets.
• Maintain account management standards and execute plans.
• Monitor client progress within the Yodel value chain.
• Manage sales activities to meet client needs and performance metrics.
• Ensure smooth onboarding and transitions for clients.
• Coordinate with Operations for service delivery and efficiency.
• Manage pricing according to authorized processes.
• Ensure full compliance with Salesforce for sales processes and reporting.
• Support professional development and training.
• Guide team members in resolving escalations and improving profits.
• Maintain client relationships and collaborate with Credit Control, Finance, and Operations.
• Participate in Duty RAD rota and central projects as needed.
• Prioritize client satisfaction and aim for high NPS scores.

Candidate Requirements

• Proven experience in account management or business development, ideally in logistics or transportation.
• Strong leadership and team motivation skills.
• Excellent communication and relationship-building skills.
• Results-driven with a history of achieving targets.
• Strategic thinking and data-driven decision-making abilities.
• Experience with KPIs and performance monitoring.
• Project management and cross-functional collaboration experience is a plus.
• Proficiency with CRM systems and relevant software.

Benefits of Working with Us

If you're seeking an innovative, fast-growing company, join Yodel's Commercial team. Benefits include:

• Competitive salary package
• Hybrid working model
• Private Medical Insurance
• Business casual environment
• Professional development courses
• Pension scheme
• Up to 25% discount on Very.co.uk
• 33 days holiday including bank holidays
• Free parking
• Partner discounts (e.g., Nuffield Health, Leicester Tigers, Laithwaite's Wine)
• Refer a Friend Scheme
• Access to wellness initiatives and employee assistance programs
• On-site gym facilities with classes
• Office amenities including Costa, Juice bar, Starbucks, and restaurant