Desk Adjuster

TN United Kingdom; Stoke-on-Trent; On-site; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a Desktop Property Loss Adjuster to join their dynamic team. In this role, you will leverage your expertise in a client-facing position, handling a variety of claims efficiently. You will be responsible for diagnosing building defects, understanding complex insurance policies, and proactively directing investigations. This position offers a unique opportunity to work in a fast-paced environment while contributing to innovative solutions in the insurance sector. With a strong commitment to employee wellbeing and professional development, this role promises to be both rewarding and impactful.

Benefits

Davies Innovation Lab

Leadership training program

Funding for professional qualifications

Flexible working options

Employee Resource Groups

Retirement plan with contributions

Life assurance (x4)

Cycle to Work Scheme

Enhanced maternity, paternity, and adoption pay

Wellbeing centre services

Qualifications

• Experience in desk adjusting and insurance claims.
• Strong understanding of building structures and repair principles.

Responsibilities

• Handle claims of varying complexity and value efficiently.
• Diagnose building defects and identify remedial actions.
• Direct investigations based on circumstances.

Skills

Insurance claims experience

Desk Adjusting experience

Ability to work under pressure

Dependability

Flexible and adaptable approach

Job description

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Desktop Property Loss Adjuster

We support our clients across the nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a client-facing role, joining Davies as a Desktop Loss Adjuster could be a great fit for you.

Our Desktop Loss Adjusters bring diverse technical and professional expertise, but all share a passion to represent the broader Davies team. As a Desktop Loss Adjuster, you'll handle claims of varying complexity and value efficiently, supporting the Loss Adjusting team.

What will your day look like:

This role is busy with a broad range of responsibilities, including:

1. Having detailed knowledge of Domestic & Commercial claims, processes, and interpreting policy cover, terms, and conditions.
2. Understanding building structures, foundations, walls, spanning members, and building materials, including material pathology.
3. Diagnosing building defects and identifying remedial actions.
4. Understanding principles of building repair and maintenance.
5. Proactively directing investigations based on circumstances.

Knowledge and Abilities:

Candidates should have:

• Previous Desk Adjusting experience.
• Ability to work under pressure in a fast-paced environment.
• Dependability and persistence.
• Flexible and adaptable approach.
• Full driving license.
• Insurance claims experience.

Benefits include:

• Davies Innovation Lab
• Leadership training program
• Funding for professional qualifications
• Learning opportunities through Thrive at Davies
• The Davies Foundation and local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Retirement plan with 5% employee and employer contributions
• My Choices at Davies discounts and financial wellbeing resources
• Life assurance (x4)
• Refer a Friend program
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing:

• Wellbeing centre: move, munch, money & mind focus
• Discounts with UK retailers
• EAP: 24/7 confidential helpline
• Holiday entitlement: 25 days, increasing with service
• Flexible working options
• Dress for your day policy
• Inclusive employment policies
• Flexible benefits including holiday purchase, health cash plan, and BUPA dental plan

We are a professional services and technology firm working with leading insurance and highly regulated global businesses. We help clients manage risk, operate core processes, and grow through innovative solutions across claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation, and change management. With over 8,000 professionals across ten countries, Davies has experienced significant growth and serves more than 1,500 clients worldwide.