Desk Account Controller

TN United Kingdom; Oldham; On-site; GBP 27,000; Full time

Job summary

An exciting opportunity awaits at a well-established Fire & Security firm, seeking an experienced Desktop Account Controller. This role involves maintaining strong client relationships, ensuring contractual commitments are met, and providing timely updates on service requests. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and be self-motivated. Join a dynamic team where your contributions will directly impact customer satisfaction and service excellence. If you're ready to take the next step in your career, this position is perfect for you!

Qualifications

• Experience working with CRM Systems is essential.
• Strong knowledge of Microsoft Office, particularly Excel.

Responsibilities

• Maintain excellent relationships with clients and resolve queries promptly.
• Manage client expectations regarding delays and job completion.

Skills

CRM Systems

Microsoft Office

Customer Service

Problem Solving

Tools

Excel

Job description

Social network you want to login/join with:

A fantastic opportunity to work with a well established, Fire & Security firm, with a large range of customers ranging from Commercial, Domestic & Industrial sites. My client is eager to welcome a new, experienced Desktop Account Controller into the fold.

Up to £27,000

• Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
• React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date and provided with detailed updates for the resolution or further actions required.
• Ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
• Manage client expectations regarding any delays with parts and job completion where necessary.
• Updating and maintaining customer portals.
• Assist office controllers with mailbox support & admin.
• Assist sales staff with quote requirements and meeting the client spec.
• Contract administration and reporting.
• Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions.
• Support the Service department with any ad hoc tasks, especially relating to customer contracts.

Knowledge and Experience

• Must have experience of working with CRM Systems
• Must have knowledge on Microsoft Office, especially with Excel
• Must have customer service experience within a fast paced environment
• Previous roles in a service and maintenance environment.

Personal Attributes

• Proven track record working with customers
• Excellent communication and interpersonal skills
• Excellent organisational skills
• Professional and positive approach
• Self-motivated

If you are local to the area and seeking a new Desktop Account Controller position, then please apply now. If your application is successful a 4way member will be in touch.