Designated General Manager

Beds & Bars; London; On-site; GBP 200,000 +; Full time

Job summary

A leading hospitality company in London is seeking a Designated General Manager to oversee operations and drive business success. You will lead a dynamic team, manage budgets, and ensure exceptional guest experiences. The ideal candidate is passionate about hospitality and has strong leadership and financial skills. Join us to foster a thriving, inclusive workplace.

Benefits

50% off food and drinks

Discounts on accommodations

Recognition awards and team trips

Free mental health support

Qualifications

• Legal eligibility to work in the country.
• All certifications required by local/regional/national regulations.
• An active bank account in your name.

Responsibilities

• Oversee day-to-day business operations for efficiency.
• Develop and execute strategies for financial goals.
• Manage budgets and analyze financial performance.
• Lead and mentor team members for growth.
• Deliver exceptional customer service.
• Respond to operational challenges quickly.
• Build relationships with clients and partners.

Skills

Leadership

Strategic Thinking

Financial Acumen

Operational Expertise

Communication

Problem-Solving

Customer Focus

Adaptability

Team Development

Change Management

Job description

About Us

Beds & Bars is a market leader in providing exceptional tourist accommodation and entertainment venues across Europe. Operating in 12 cities and eight countries, our portfolio includes vibrant backpacker hostels, bars, and traditional British pubs.

Our mission is to create experiences that are safe, secure, fun, and offer value for money. At Beds & Bars, people are at the heart of what we do. Guided by our motto, ‘Live Your Life,’ we are committed to supporting both our customers and employees in achieving their full potential.

Job Role Overview

The Designatd General Manager (DGM) is the cornerstone of our operations, responsible for driving the success of a Beds & Bars site. This leadership role involves overseeing daily activities, managing teams, ensuring financial success, and delivering an outstanding customer experience.

The DGM works in a fast-paced, dynamic environment that blends hands-on management with strategic planning, requiring adaptability and a focus on continuous improvement.

Key Responsibilities

Operational Management

• Oversee day-to-day business operations, ensuring smooth and efficient workflows.
• Ensure compliance with company policies, legal standards, and health and safety regulations.

Strategic Leadership

• Develop and execute strategies to achieve financial and operational objectives.
• Regularly review performance metrics and implement necessary improvements.

Financial Oversight

• Manage budgets, analyze financial performance, and control costs to meet profitability goals.

Team Development

• Lead, mentor, and inspire team members to achieve professional and personal growth.
• Promote the Footstep Career Pathway program to support long-term employee development.

Customer Experience

• Deliver exceptional customer service and address feedback effectively.
• Foster an environment that prioritizes guest satisfaction and loyalty.

Crisis & Change Management

• Respond swiftly to challenges, ensuring minimal disruption to operations.
• Lead organizational change initiatives to adapt to evolving industry trends.

Stakeholder Relations

• Build and maintain strong relationships with clients, vendors, and local partners.
• Collaborate with marketing and operations teams to attract and retain customers.

Qualifications & Skills

Essential Requirements

• Legal eligibility to work in the country.
• All certifications required by local/regional/national regulations.
• An active bank account in your name.

Key Skills

• Leadership: Inspire and guide teams to success.
• Strategic Thinking: Develop and execute plans that align with company goals.
• Financial Acumen: Proficiency in budgeting and analyzing financial performance.
• Operational Expertise: Strong understanding of business processes and optimization.
• Communication: Excellent verbal and written skills for team and stakeholder management.
• Problem-Solving: Analytical skills to resolve complex issues effectively.
• Customer Focus: Dedication to delivering superior guest experiences.
• Adaptability: Flexibility to thrive in a fast-paced and changing environment.
• Team Development: Capability to train and mentor employees for growth.
• Change Management: Expertise in leading transitions and new initiatives.

Why Join Us?

• Be part of an innovative and thriving company that values teamwork, diversity, and personal growth.
• Gain access to industry-recognized certifications and career advancement opportunities.

Perks and Benefits:

• 50% off food and drinks at Beds & Bars locations.
• Discounts on St Christopher’s Inns accommodation and partner properties worldwide.
• Recognition awards, team trips, and incentive programs.
• Free mental health support and counseling services.

Apply today and become part of a team that helps people ‘Live Your Life!’

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.