Designate Team Manager - Oxford Area

Marks and Spencer plc (UK); Oxford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major UK retail company is seeking a Team Manager to lead in-store colleagues, drive sales, and enhance customer service. You will coach your team, manage KPIs, and support career growth while offering flexible working arrangements. This role demands leadership skills and a commitment to customer service excellence.

Qualifications

• Experience in a retail or team manager role.
• Strong leadership skills with a focus on coaching.
• Ability to use data to make operational decisions.

Responsibilities

• Lead the in-store team to enhance performance.
• Support career progression of colleagues.
• Ensure a first-class customer service environment.
• Drive profitability through KPI measures.

Skills

Driving sales performance

Customer service excellence

Team coaching

Flexibility

Job description

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.

One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.

Your key accountabilities will include:

• Driving a selling culture within your team
• Consistently raising performance and capability of the team to support developing internal talent
• Utilising and exploiting data to support with operational decisions
• Implementing a continuous improvement mentality within the team and work in partnership with the wider team
• Energising your team to deliver first class customer service within a fast-paced environment

Who you are:

Your skills and experience will include:

• Supporting the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
• Role modelling great customer service and ensuring the delivery of a customer focused service proposition through the team that delights our customers
• Recruiting, and developing great talent and capability within the customer assistant team supporting the succession requirements of the store and region
• Ensuring colleagues understand and are motivated to deliver their part
• Supporting the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
• Supporting the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
• Driving profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's
• Supporting the delivery and embedding of the business transformation plan and change initiatives for their area

Key Leadership Capabilities:

• Successfully embedding change for lasting commercial impact and results
• Addressing beliefs and mindsets around resistance to change and supporting colleagues in adapting
• Taking ownership and accountability for the success of their team
• Spending time coaching colleagues to accelerate performance and personal growth
• Recognising high performance and supporting poor performers to improve

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application.